Banking Operations Program Coordinator - 10805

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Banking Operations Program Coordinator at Coupa:

We are looking for an energetic and driven customer and partner champion to work on the Coupa Pay Banking Operations team. This role will help our customers get the most out of their Coupa Pay investment by working closely with customers, their implementation teams and our partners to ensure customer readiness to utilize Coupa Pay Virtual Cards and Digital Payments (using TransferMate & Direct Bank Integration).

What You'll Do:

• Serve as Banking Operations project manager for customer onboarding with Coupa Pay partners, managing activities from agreements to implementation and configurations to ensure readiness.
• Collaborate with cross-functional teams, customers, and implementation partners to drive successful implementation and go-live readiness.
• Develop strong technical knowledge of Coupa Pay products to support onboarding, customer growth, and expansion.
• Enhance and follow standard operating procedures and best practices to support partner growth and adoption.
• Manage multiple customer projects simultaneously, utilizing and improving templates, training materials, and presentations.
• Partner with internal teams and external stakeholders to optimize processes, workload management, and overall customer and partner experience.

• 5-10 years' experience in Fintech, card payments, or banking, with strong preference for B2B card payment solutions, bank transfers, payments compliance, and contracting.
• Proven ability to manage multiple projects and clients simultaneously with excellent project management skills.
• Experience collaborating with partners, internal teams, and customers to successfully execute project plans.
• SaaS experience and familiarity with Coupa or similar financial/payment, accounting, and procurement software (e.g., Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP) is a plus.
• Strong written and verbal English communication skills with demonstrated career growth in fast-paced, dynamic environments.
• Preferred experience includes configuring and delivering software demonstrations and prior consulting experience with relevant applications.