IT TECHNOLOGY SPECIALIST - BARCELONA
We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona.
RESPONSIBILITIES
As our IT Technology Specialist, you are responsible for giving IT support to the ECS- Entrerprise Client Services in the Barcelona office. You will ensure a high level of customer support and service for clients and visitors in the local sites.
Your main focus:
- Coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients.
- Work closely with the Service Desk, the Support Lead(s), and global and on-site teams to ensure support is provided in a timely and very professional manner.
- Provide hands-on provision of end-user services, including service desk and technical support services.
- Use ITSM tools, this person will ensure tickets are allocated, monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.
- Be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.
- Work with assistants and VIPs to ensure planning and support of critical meetings and events.
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- Work with your IT Site Lead and Manager to deliver projects and tasks.
- Assist in maintaining a highly accurate asset management for IT hardware, software, and equipment.
- Work with Global IT Pillars to assist with daily administration and troubleshooting for computer equipment, servers, networking and provide hands-on troubleshooting support as required.
Working for Coty means be part of one of the largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. We are a global leader in fragrance and number three in color cosmetics and our products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes, embraces diversity as well as seeking to minimize its impact on the environment. You can work in a truly international and dynamic work environment, in a culture based on trust and cooperation with opportunities of continues improvement and learning with the freedom to be yourself.
YOU ARE A COTY FIT
You like to have a strong hands-on technical knowledge of network and PC operating systems, specifically around windows operating systems. As IT Technology Specialist, you have a passionate drive for excellent customer service and delivery and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:
- 2-3 years of experience in an IT support and customer service role
- Knowledge of collaboration platforms and meeting room and video conference systems.
- The ability to effectively prioritize and execute tasks in a high-pressure environment, and ensure standards and processes are followed during execution.
- Knowledge of ITSM processes, ITIL and ticket handling, and the tools used in this area.
- Knowledge of general IT technologies such as cabling, networking, servers, cloud storage, virtualization, and backups.
- Experience working in a team-oriented, collaborative environment and able to adapt to a fast changing and challenging environment.
- Excellent written and oral communication skills in Spanish and English, with the ability to communicate technical information in a business and user-friendly language.
OUR BENEFITS
As our IT Technology Specialist, some of the benefits you will receive are
- A salary that matches your knowledge and experience
- Meal support/ voucher
RECRUITMENT PROCESS
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit www.coty.com/your-career.