Team Lead, Finance

Role: Team Lead - (Pune, India)

Cornerstone OnDemand (CSOD) is at a critically important juncture in the company's lifecycle. CSOD is the world's largest and most successful stand-alone unified Talent Management company and one of the world's largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.

The position will be part of Global Shared Services team in Pune

In this role you will...

• Responsible for coordinating and supervising staff employees in all activities related to assigned OTC Operational tower, ultimate responsibility for quality and productivity of the Collection team
• Establish, produce, and monitor KPI's to ensure accurate and timely processing; work to meet and exceed SLA's.
• Participate in continuous improvement by identifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation
• Ensure all processes are in line with internal policy and compliance
• Provide excellent customer service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners
• Professionally coach and develop team members to handle the processes to achieve business results and professional goals
• Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment
• Consideration of privacy and security obligations.

• A bachelor's degree related to accounting/finance or related experience
• 8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry
• Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders
• Must have strong critical thinking, problem solving, and solution-based approach
• Ability to prioritize and work with a sense of urgency
• Track record of achieving results with a strong sense of ownership and follow-through
• Advance English and good written and verbal communication skills to interact upward and cross functionally are a must
• Strong knowledge of MS office especially Excel, PowerPoint & Outlook
• Must be comfortable working in a global company across multiple time zones.

• CA/CMA preferred