As a Project Manager in our Services Team, you will beresponsible for planning, executing, and closing projects to deliverhigh-quality services to our customers. You will work closely withcross-functional teams, customer stakeholders to ensure the successfulimplementation of Cornerstone's products. Your excellent communication,organizational, and leadership skills will be essential in managing projectrisks, resolving issues, and maintaining customer satisfaction.
In This Role You Will:
- Collaborate with customers to understand their business needs and design tailored implementation strategies.
- Lead project kickoff meetings, set project expectations, and define project scope, goals, and deliverables.
- Develop and manage project plans, timelines, and resources to ensure successful project execution.
- Coordinate cross-functional teams, including technical and functional experts, to deliver on project objectives.
- Communicate project status, risks, and issues to stakeholders, ensuring transparency throughout the implementation process.
- Identify and manage project risks, proactively addressing any potential roadblocks to keep the project on track.
- Provide advice and guidance to customers during the implementation phase.
- Serve as the primary point of contact for customers, ensuring strong relationships and effective communication
- Manage scope changes, change requests, and project documentation
- Ensure compliance with implementation best practices and industry standards.
- Lead user acceptance testing and quality assurance efforts to ensure the software meets customer requirements.
- Drive successful project closures, including finalizing documentation and ensuring customer satisfaction
- Lead post-project evaluations and drive continuous process improvements
- Mentor and guide team members, offering support, knowledge sharing, and best practices
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You've Got What It Takes If You Have:
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience (3-5 years) in project management and software implementation, preferably with Cornerstone OnDemand or similar HCM platforms.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with customers and internal teams.
- Problem-solving mindset with the ability to navigate complex challenges.
- Detail-oriented approach to project planning, execution, and documentation.
- Demonstrated ability to lead and motivate cross-functional teams to achieve project goals.
- Proficiency in project management tools and software (MS Project, SmartSheets etc).
- Willingness to travel to customer sites as required
- Fluency in English and at least one major European language.