Desktop Engineer Supervisor

Location:

Medical Center-Prosper

Department:

IS Administration

Shift:

Standard Weekly Hours:

40

Summary:

A Supervisor Desktop Engineer Supervisor is a people and technical leader within the Desktop Engineering family developing and applies technical expertise in multiple IT disciplines that support Cook Children's technical infrastructure. Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying technologies. In addition, they are responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components.

This role often works with IS professionals in other IS departments providing assistance in resolving complex issues affecting systems and/or applications. The Supervisor's duties include supporting desktop and laptop Windows based operating systems, computer hardware troubleshooting, application monitoring and support, system based monitoring utilizing respective enterprise level monitoring tools, system imaging utilizing enterprise level tools, network and Desktop tier-1 and tier-2 level troubleshooting, mentorship of junior level desktop engineering staff, purchasing and fiscal responsibility, vendor management, daily oversight of operations, and oversight of system replacement and spare part hardware components, desktop technology innovation and leading and pursing new technologies and directions for Cook Children's.

Qualifications:

• Bachelors degree in computer science, business or other related field with 8 years' experience in an enterprise environment or HS diploma or GED and 8 years job experience with 4 years in an equivalent supervisory role in an enterprise environment

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Client-provided location(s): Frisco, TX

Job ID: Cook_Childrens-JR-113694

Employment Type: FULL_TIME

Posted: 2025-09-11T18:32:43