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Account Qaulity Manager

Shanghai, China

Job Description
Responsible for the Global Alignment within the OEM Account
Procurement of Customer Documentation to Continental Organization, e.g. CSR doclib, correlation matrix
Translate CSR into Internal Specifications on Global Level (PoMS)
Translate PSR into Internal Specifications on Global Level (PoMS)
Customer Portal/IT Tool Administrator/Key User and Trainer forAccount
Support account specific contract review process on a Global Basis

Create/Maintain CAT Entries as required due to Customer Complaints and Returns
Global Analysis/Follow up/Evaluation/Response/Recurrence to OE Complaints.
Global Follow up Corrective/Preventive action(s) in all Conti Location(s).
Participate in Lessons Learned Process (Assist LL Creation and Implementation)

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Customer communication - coordinate Account communications across Regions (1 Voice to Customer)

Responsible for Global Alignment for FMEA/PPAP/APQP Account activities
Support D-FMEA and Design Control Plan review for customer related Projects
Support PDT and AE in quality related topics
Develop and Maintain Global APQP Process Setup within Account
Coordinate and Submit PPAP Documentation with Customer; Create Global PPAP standard package
Launch Management Coordinator; Support/Participate in SPS when needed

Procure Customer Satisfaction Data for Continental Organization
Create/Maintain/Publish Global Customer Scorecard
Tracking and follow up of Action items
Support of risk and opportunity evaluation based on customer expectation

Organize, accompany customer audits in cooperation with QM Organization and align on Global Level
Maintain Global Audit Plan, Tracking and Follow up of Action Plans
Submission of Self Assessment surveys to Customer and align on Global Level
Support/perform the site assessment of external warehouses, 3rd party tire and wheel assemblies
Account expert for all Audit formats for the OE Customer on Global level
Representation of account during external audits on Global Level (e.g. IATF 16949)

Ensure Customer Test Methods for adoption in Continental documentation system
Maintain CoP Test Requirements, monitor results, initiate corrective actions on Global Level
Additional Information

Ready to drive with Continental? Take the first step and fill in the online application.
University degree: Mechanical or automotive engineer, or similar technical education
Certified AQM in Tire Academy

Minimum 3 years of quality experience within automotive industry. Preferably in the fields of OEM CSR handling and audits.
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

Client-provided location(s): Yangpu District, Shanghai, China
Job ID: Continental-REF28714N-p-8fc64482a33811413bf76c1ecb994087
Employment Type: Other