Job Description
Company Summary
Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards-from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment.
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Position Summary
We are seeking an experienced and dynamic Wine & Spirits Club and E-Commerce Manager to oversee and grow our exclusive wine and spirits club. This individual will be responsible for managing club memberships, driving sales, enhancing communication with club members, and ensuring that members receive a personalized, white-glove service experience. This role will also be responsible for increasing membership, managing special releases, and allocating select products to key consumers. The ideal candidate will possess strong leadership skills, a deep passion for wine or spirits, and a keen focus on enhancing the overall club experience.
Key Responsibilities:
- Club Membership Management:
- Oversee all aspects of wine and spirits club memberships, ensuring a seamless sign-up, retention, and renewal process.
- Develop and implement strategies to increase club membership, focusing on attracting new members while maintaining strong relationships with existing ones.
- Sales & Revenue Growth:
- Drive sales efforts through targeted promotions, special offers, and seasonal campaigns aimed at both current and potential club members.
- Set and goal the ecommunication platform and how to enhance digital/online sales.
- Set and monitor KPIs related to Average Order Value (AOV), membership retention, and overall sales performance.
- Work closely with the marketing and sales teams to identify opportunities for upselling, cross-selling, and exclusive product offerings.
- Club Communication & Engagement:
- Develop and execute clear and compelling communication strategies to keep members engaged, informed, and excited about the club, including newsletters, emails, and social media.
- Provide ongoing updates about special releases, new offerings, limited-edition products, and club member-only events.
- Serve additional point of contact for club members, addressing any inquiries, concerns, or special requests in a timely and professional manner. The first point of contact is the Loyalty Concierge for the brand; and thus this role will be working in tandem with said Concierge.
- Special Releases & Allocations:
- Coordinate the release and allocation of special or limited-edition products to high-value members, ensuring fair distribution and a seamless experience for those receiving exclusive offerings.
- Work closely with the product and procurement teams to forecast inventory needs for special releases and new product introductions.
- Client Care & Personalized Service:
- Collaborate with the Client Care and Loyalty Concierge Coordinators to provide members with exceptional, personalized service. This includes offering bespoke recommendations, ensuring personalized touches in all communications, and facilitating special requests.
- Oversee the coordination of exclusive events or tastings, ensuring every detail is tailored to the preferences and needs of the club members and are sales focused.
- Reporting & KPIs:
- Regularly report on membership growth, sales trends, and key performance indicators (KPIs) such as AOV, member retention, and customer satisfaction metrics.
- Analyze data to identify opportunities for improvement in member experience, retention strategies, and revenue growth.
Key Performance Indicators (KPIs):
- Membership growth rate
- Average Order Value (AOV) per member
- Member retention rate
- Event attendance and engagement levels
- Special release sales volume and member satisfaction
Qualifications:
- Proven experience in managing a wine or spirits club, wine or spirits sales, or similar membership-based services.
- Sales led mindset/approach a must.
- Strong understanding of wine, spirits, or the beverage industry, with a passion for educating and engaging club members.
- Excellent interpersonal and communication skills, with the ability to build and nurture long-term relationships with high-value members.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Experience with CRM systems and data analysis tools to measure KPIs and develop actionable insights.
- A collaborative team player, with the ability to work closely with client care, marketing, and sales teams.
- A high standard of customer service, with a commitment to delivering a luxury, white-glove experience.
Preferred:
- Knowledge of wine or spirits inventory management and allocation practices.
- Experience in event planning and coordinating exclusive member events or experiences.
- Prior experience with a luxury brand or high-touch customer service environment
Location
Napa, California
Additional Locations
Job Type
Full time
Job Area
Hospitality & Retail
The salary range for this role is:
$97,900.00 - $149,900.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).