JOB DESCRIPTION
Trust Account Manager
Location: St Helier, Jersey
We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working.
We give you a world of potential
Are you an experienced Trust Administrator, wanting to broaden your skills in a client facing role?
Due to some exciting growth in the business we have a fantastic opportunity to step into a fulfilling client facing role and manage a varied portfolio clients!
At Computershare, our corporate clients predominantly employ us to act as trustee for employee benefit trusts which are put in place to reward, incentivise and retain employees through share ownership in the company. Every trust is different, ranging from the straight forward to the very complex, some aimed at all employees in the group, others aimed specifically at the senior executives.
Want more jobs like this?
Get jobs in Saint Helier, Jersey delivered to your inbox every week.
We are also employed to provide a range of services in relation to the administration of offshore trusts and companies, mainly set up to assist in the financial planning for our clients but also for a variety of other purposes.
A role you will love
In this role you will act as client contact and account manager for key clients or events as directed by your senior, with account responsibility for circa 30 clients.
Responsibilities include first point of contact for general operational related enquiries, liaising with both clients and UK Client Managers (where applicable) to agree and document processes and service levels to ensure client needs and expectations are met, if not exceeded.
You will join an established, supportive team that works hard, but who also have an excellent work/life balance. We work a 35 hour week full time and are open to flexible working patterns.
Key accountabilities:
- Project manage new and existing processes and timelines for key, corporate, high value or ad hoc events within the group. Attending client meetings where applicable
- Review and challenge existing processes to improve efficiency and delivery for the client and the business.
- Testing processes in preparation for major events.
- Display an understanding of fiduciary responsibility in order to protect the client, yourself, the team and the business.
- Instructions to and liaison with UK Legal or Tax team and/or other external professional advisers.
- To provide and maintain a day to day operational contact for key or sensitive clients to discuss and deal with any operational issues.
- Report to Senior Manager - Trustee Client Services or Head of Trustee Client Services on feedback received from clients.
- Escalation point for handling of complaints to point of final client/participant satisfaction.
- Set an example to the team of the outstanding client service that we endeavour to provide.
- Provide leadership to maintain good team morale and levels of personal commitment.
- To ensure key commercial aspects are monitored and identified and maximise commercial opportunities;
- Review of time spent invoices
What will you bring to the role?
We are looking for an individual with a sound knowledge of JFSC requirements and awareness of requirements for other jurisdictions. You will be proactive, have the ability to understand the business implications of decisions taken and improve organisational performance. Leadership skills are key to maintain good team morale and levels of personal commitment.
We are open to individuals who have experience within Trust or who have key transferable skills that will enable them to be successful in the role. We're always open for a discussion as to how you might be able to fit into our business.
This role will see you act as a role model for Senior Trust and Trust Administrators with an opportunity to manage coach and train.
Due to the nature of the role, we do work to tight deadlines and therefore the ability work well under pressure and against timelines is key.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-Onsite
#LI-KT1
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.