JOB DESCRIPTION
We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.
We give you a world of potential
Employee share plan is a new compensation reward tool used by companies to attract and retain talented people. Computershare has been in the Chinese market since 2004 and was one of the first companies to offer employee share program services in China. We are the largest global provider of employee share plan administration in the world, and we pride ourselves on our quality service to our large and stable Chinese customers.
A fantastic opportunity has arisen in our share plans business!
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A role you will love
We are now looking for an experienced talent to join our client service team in Beijing. This role is an individual contributor to the business but may coach less experienced people.
The Supervisor, is primarily responsible for handling more complex tasks, and auditing basic operation tasks done by Client Service Associate and Senior Associate. Supervisor will also assist team leaders with supervising and training associates and senior associates, therefore beginning to gain exposure in team management and leadership responsibilities.
Some other key accountabilities will include:
- Carry out more complex plan admin duties in a timely manner and with accuracy, namely
- Responding to internal/external ad-hoc clients request (more advanced level and difficult routine questions).
- Plan sponsor communications (routine and ad-hoc tasks).
- Employee communications (ad-hoc/difficult request).
- Non-standard trade orders management (manual offline).
- Data management (large volume with complex process).
- Website management.
- Follow direct reporting manager's instruction with updating procedure documents and checklists.
- Manage small external client projects and internal UATs.
- Follow direct reporting manager's instruction to conduct auditing of CSAs, SCSAs' work and fulfil the required supervising responsibilities.
- Follow direct reporting manager's instruction to provide relevant trainings to CSAs and SCSAs in the following area:
o New hire introductory training
o Client specific and system/process on job training - Host Onsite training sessions (in Mandarin/English) to participants.
What will you bring to the role?
To be successful in this role you will have strong self-learning and time management skills, easy going and pay attention to details. Also, you must be a team player, self-motivation, proven ability to work well under pressure with minimum supervision, strong sense of stability at work with Computershare.
Some other key skills required for the role:
- Bachelor's degree or above in Finance, Accounting, Economics, or closely related areas. Excellent English and Mandarin required with Cantonese an advantage.
- At least 2-3 years of data processing / operation service experience in Financial Service industry.
- Customer focused with excellent communications skills, strong sense of responsibility.
- Ability to multi-task and adapts to change, willing to take new responsibilities.
- Proven ability to use MS Outlook, Excel, and Word at an intermediate level.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.