JOB DESCRIPTION
Location: Canton, MA (Hybrid)
This is a hybrid position primarily based in Canton, MA. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Computershare has an exciting opportunity for a permanent, full-time Storage Engineer to join our Computershare Technology Services (CTS) team.
A role you will love
As the Storage Engineer, you will be working within our global Compute and Storage pod. You will be responsible for maintenance and BAU work as well as project work as assigned, to enhance customer experience and enable our customers to run their operations effectively. Some of the key technologies you will work with in this role will include VMAX, VNX, ECS, Isilon, Nutanix HCI, Rubrik, Cisco MDS Switches (SAN Zoning), and VMWare.
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Other key responsibilities include:
- Providing 2nd and 3rd line technical support for all of Compute and Storage customers and clients via ServiceNow
- Service Incidents and requests
- Maintaining firmware, software, and hardware expansions
- Completing data migration tasks
- Ensuring all storage systems are available and meet with company requirements
- Maintaining logical and physical security measures where appropriate
- Vendor maintenance (Dell/EMX, Rubrik, Nutanix, Cisco)
- Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes
- Building pro-active and constructive professional relationships with other teams and departments (PODs)
- Providing support to POC and deployment activities
- Working within the change management process (maintenance/change management controls, windows, requirements)
- Build, update, maintain relevant documentation and procedures and promoting global standards where possible
What will you bring to the role?
You are someone who can work with both those who are technical and those with limited understanding of technical concepts. You also have excellent stakeholder management and communication skills (both verbal and written). You have a strong sense of accountability, and are results-oriented, with the ability to set priorities independently, provide follow-through, and meet objectives.
You'll also bring:
- 3+ years' experience supporting day-to-day EMC storage technologies (VMAX, VNX, Cisco MDS)
- Experience with Cisco UCS environment, VMware vCenter/virtual machines
- Experience with configuration and maintenance of SRDF replication (Metro, /A)
- Experience maintaining Isilon environment, DR Failover, and replication
- Proven ability to manage multiple change work streams, often across many technologies
- Understanding of ITIL v3 processes and functions
Bonus points if you have:
- Experience with Powershell, CLI, and Automation
- Experience working in an agile environment
- Backup Solution Experience (Rubrik a plus)
- Experience with Superna Eyeglass
- Experience with Nutanix HCI, Prism Central, Nutanix Files
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-Hybrid #LI-SM1
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.