JOB DESCRIPTION
Senior Trust Account Manager
Location: St Helier, Jersey - Onsite
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Join our team and step into a dynamic role where you'll contribute to the core of corporate success! We primarily act as trustees for Employee Benefit Trusts (EBTs), helping companies reward, incentivize, and retain their employees through share ownership. You'll engage with a diverse portfolio of trusts, from straightforward setups to highly complex arrangements, some benefiting entire employee groups and others tailored for senior executives. Beyond this, we also provide essential administration services for offshore trusts and companies, predominantly supporting clients' financial planning needs, alongside a variety of other fascinating purposes.
Want more jobs like this?
Get jobs in Saint Helier, Jersey delivered to your inbox every week.
A role you will love
As a Senior Trust Account Manager, you'll be at the forefront of client satisfaction, managing around 30 key accounts and serving as the primary operational contact. This dynamic role involves close collaboration with clients and UK Client Managers to define and document processes, ensuring service levels consistently exceed expectations. You'll also play a crucial part in the smooth and timely onboarding of new Channel Island Trust business, from reviewing documentation to coordinating with the Trustee Team and Compliance. It's a chance to apply your expertise, lead by example, and continuously enhance our client service.
- Project manage new and existing processes for key corporate events, attending client meetings to ensure exceptional service.
- Coach and support Trust Account Managers, fostering high levels of personal commitment and independent thinking.
- Review and challenge existing processes to improve efficiency and delivery for both clients and the business.
- Demonstrate fiduciary responsibility, always protecting the interests of clients, your team, and the business.
- Manage your workload strategically to meet objectives and uphold service quality standards.
- Provide leadership to maintain strong team morale and drive outstanding client service.
What will you bring to the role?
We're looking for a proactive, self-sufficient individual who can hit the ground running and quickly grasp the business implications of their decisions, all while enhancing organisational performance. You'll be a natural leader, inspiring strong team morale and personal commitment within your colleagues.
- Extensive experience in Trust and Company administration, with EBT experience being highly desirable.
- Comprehensive understanding of share plan structures and their generic features.
- Sound knowledge of the role of an offshore trustee in client corporate actions.
- Familiarity with statutory and regulatory requirements for Jersey companies and trusts, plus awareness of other jurisdictions.
- Excellent communication skills, both written and oral.
- Highly organised with strong attention to detail, capable of managing multiple tasks under pressure.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you will receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.