Senior Manager Outsourcing Governance
JOB DESCRIPTION
Senior Manager Outsourcing Governance
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
This is a FCA Certified Function role under the Senior Managers and Certification Regime (SMCR), which means that prior to commencing the role the successful candidate will need to pass Employee Screening checks and complete a 'Fit and Proper' assessment.
We give you a world of potential
Our Operational Oversight team is at the heart of ensuring that Computershare Investor Services (CIS) meets its regulatory obligations with confidence and precision - driving excellence across financial services through a strong focus on regulatory compliance and operational integrity.
This team are responsible for overseeing all regulated activities across CIS, with a core focus on maintaining a robust control framework that supports our Conduct Risk and Client Assets and Money (CASS) commitments. The team is also accountable for ensuring the ongoing compliance with operational resilience, material outsourcing and SM&CR regulations.This is a dynamic opportunity to contribute to a high-impact function that safeguards client trust and ensures regulatory excellence. If you're ready to make a difference in a collaborative, forward-thinking environment, we'd love to hear from you.
A role you will love
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We're looking for a strategic and experienced governance professional to join our Operational Governance team. Reporting to the Regional Head, you'll lead oversight of key outsourced activities - including the firms material outsourcing arrangement - lead the firm's operational resilience, manage its SM&CR regime and support the production of the annual ICARA document and act as Business Information Security Officer (BISO). You'll also supervise governance across Poland, Ireland, and the Channel Islands, with a focus on Operational Resilience and SM&CR compliance.
Key responsibilities include:
- Oversee outsourcing governance and operational resilience, including service mapping, testing, and SLA reviews
- Lead SM&CR compliance through process design, training, and advisory support
- Manage risk oversight via remediation tracking, assessments, and control reviews
- Drive ICARA planning, including scenario analysis, capital requirements, and wind-down strategy
- Collaborate with senior leaders across CIS to embed regulatory best practices
This is a high-impact role for someone who thrives in a regulated environment and is passionate about embedding strong governance across complex operations.
What will you bring to the role?
To succeed in this role, you'll bring proven experience and expertise across the following areas:
- Expertise in outsourcing governance and operational resilience, including service mapping and SLA oversight
- Deep knowledge of SM&CR, with experience in compliance design and staff training
- Strong risk and control oversight, including remediation and assessment processes
- Direct involvement in ICARA planning, capital assessment, and wind-down strategy
- Skilled in stakeholder engagement and influencing at senior levels
- Excellent written and verbal communication, with confidence presenting to leadership
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion