Senior Associate Relationship Manager

JOB DESCRIPTION

Location: Vancouver, BC (Hybrid)

In this position, you'll be based in the Vancouver office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as Senior Associate Relationship Manager.

The Senior Associate Relationship Manager (SARM) role operates within this division by supporting Relationship Managers (RMs) and the Client Care Team (CCT) with coverage for RMs and daily tasks and responsibilities when working with the CCT.

A role you will love

The Senior Associate Relationship Manager supports clients by ensuring they receive high-quality service and accurate task completion. They act as the main contact when covering for Relationship Managers and assist the Client Care Team with administrative duties. Responsibilities include communicating with clients and their counsel, handling shareholder-related tasks, and supporting Relationship Managers with client requests.

Some of your key responsibilities will include:

• Act as a Trusted Advisor to the client
• Assists clients with special projects, expediting transactions, problem solving, and servicing of clients' shareholder and participant accounts
• Ensures that clients' service orders are accurately communicated and executed
• Responds timely to client inquiries
• Maintains functional knowledge of Computershare's processes, systems, products, and services and communicate enhancements and modifications to clients
• Resolves client issues and documents service incidents, follows up with internal business units to secure responses and shares results with the client, and Computershare Management
• Strives for and achieves 100% client retention and assists with increasing profitability per client
• Works either interdependently or with Managers, RMs, and ARMs, to ensure proper follow-through of company requests
• Stays informed of the industry and regulatory environment.
• Identifies opportunities and, where possible, coordinates with sales, marketing, and product associates in the presentation of additional products and services
• Attends annual shareholder/stockholder meetings and service calls, as required
• As an SARM, you may be responsible for an assigned client base of Capital Pool Companies (CPCs) and Startup Private Companies (SPCs).
• Profitable maintenance of designated (CPC and SPC) accounts for the up-sell of EIS related products and services, and cross-sell of other CPU lines of business
• Assists in collecting outstanding invoices and aims to achieve corporate-wide Account Receivables standard
• Delegate and co-ordinate tasks to the ARMs (as required)
• Assists Manager in ongoing training and education of ARMs
• Other duties or tasks as assigned by management.

What will you bring to the role?

• Post-secondary degree or equivalent experience is required
• Strong written and verbal communication skills
• Strong working knowledge of Microsoft Office is mandatory
• Industry knowledge would be an asset
• 2-3 years' experience in the finance industry, preferably with some exposure to securities, administration and client services
• Experience within a team role, with a strong commitment to providing superior service to clientele

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $60K - $70K. This base pay range is specific to Vancouver, British Columbia and may not be applicable to other locations.
#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Client-provided location(s): Vancouver, Canada

Job ID: Computershare-9045

Employment Type: FULL_TIME

Posted: 2025-08-08T15:40:18