Reporting Analyst

JOB DESCRIPTION

Reporting Analyst

Location Bristol (Hybrid)

This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare Plan Managers provides industry leading plan management solutions to UK and global clients, including 15 of the FTSE top 20 companies. Computershare offers multiple plan designs, including Share Incentive Plan, Sharesave, Executive Plans and Global Stock Purchase Plans. Over three million share plan participants are managed on a fully outsourced basis, involving communications, data maintenance, onshore and offshore trustee and share deaing services.

• Managing the timely production of client reports, both scheduled and ad hoc to ensure service level agreements are met, and in regards regulatory reporting, no breaches occur.
• Maintaining the accuracy of client requirements as documented on the client reporting intranet site, to ensure updates are captured and accuracy maintained.
• Creating user documentation for complex processes as new reports are onboarded.
• Gathering, interpreting and documenting customer requirements for both standard and adhoc work.
• Providing support and training to colleagues as appropriate
• Identify and recommend improvements to current working practices

• The Reporting Analyst needs to be organised, have strong attention to detail, and be able to work both independently and as part of a team. They must be able to manage and prioritise their workload efficiently, and also be able to work under pressure to meet tight deadlines. They also need the ability to be flexible in busy periods.
• You need an understanding that certain processes performed by other business areas will impact reporting due to the nature of the work/systems is required.
• You will provide support and guidance to junior members of the team. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion of work.
• This role requires a strong attention to detail and the ability to analyse data to identify and resolve any data anomalies or discrepancies. They will be asked to interrogate data and will also need to be able to solve reporting queries from clients in the form of adhoc requests. You will also be required to check the work of other members of the team as standard as part of our quality assurance.
• As a Reporting Analyst you will have a direct impact on the delivery of our agreed service levels with our customers. The quality of service provided will reflect on the effectiveness of the role holder, team and department.
• You will require strong communication skills to be able to provide clear verbal and/or written communications in response to queries, both internal and external, as well as be able to translate complex requests into written processes for a wide audience.