People Service and Delivery Consultant

JOB DESCRIPTION

Location: Melbourne, Australia (Hybrid)

In this position, you'll be based in the Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Are you ready to grow your career in a global, people-focused environment? As a People Service and Delivery Administrator, you'll play a key role in supporting multiple regions and disciplines within the People team, gaining exposure to a wide range of areas including Employee Relations, Learning & Development, Recruitment, and more. If you're organised, proactive, and eager to make an impact in a collaborative team, this is an exciting opportunity to explore.

A role you will love

As a People Service and Delivery Administrator, you'll be part of a collaborative global team, supporting a wide range of people-related activities and helping to deliver a seamless employee experience. This role offers variety, challenge, and the opportunity to build expertise across multiple HR disciplines while making a meaningful impact on day-to-day operations. If you enjoy problem-solving, working with people, and improving processes, this role is a great fit.

Some of your key responsibilities will include:

• Managing complex onboarding and employee lifecycle transactions accurately and within service level agreements.
• Supporting pre-employment screening checks to ensure a smooth and timely candidate experience.
• Providing clear advice and guidance to employees and managers on policies and processes.
• Identifying trends in system or process errors and contributing to solutions.
• Ensuring compliance with risk, audit, and data privacy controls across internal and third-party processes.
• Delivering training on policies and procedures to new team members.
• Building strong working relationships with Payroll, Employee Relations, and Business Partnering teams.
• Communicating effectively with employees, managers, and candidates regarding the status of their queries.
• Managing your own workload while remaining flexible to support across the wider People Services team.
• Reviewing and improving work processes to enhance outcomes for employees and managers.

• Solid HR administration experience with strong literacy and numerical skills. It would be advantageous if you had formal HR qualifications.
• Excellent customer service abilities, both written and verbal.
• Exposure to one or more HR specialisms such as Employee Relations, Recruitment, or Learning & Development.
• Strong business awareness and understanding of global employment law or regulatory frameworks.
• Ability to communicate effectively across all levels and build strong working relationships.
• Experience coaching and supporting junior team members and guiding employees/managers on HR systems and processes.
• Confidence in making decisions and investigating complex matters to resolve employee queries.
• Highly organised, detail-oriented, and curious-able to tackle unfamiliar problems with initiative.
• Willingness to provide training and support, with potential for matrix management in change initiatives or projects.
• A bonus if you have additional language skills (e.g. Mandarin)