IT Support Assistant

JOB DESCRIPTION

Location: Rome, Italy.

In this position, you'll be based in the Rome office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a passionate, driven and enthusiastic IT Support Assistant (Client Services), to join our team. Computershare are going through a time of growth and transformation, and this is your opportunity to jump in and get involved.

So, what makes this role, different to the other roles on the market right now?

• Ongoing support from experienced colleagues to help you be successful in the role.
• We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity.
• We're passionate about developing our staff. You will be able to continue to grow and develop within your role.

Interested? Read on to hear more!

A role you will love

In your role as an IT Support Assistant, you will collaborate with local Client Services teams to ensure efficient, reliable, and timely service delivery, particularly for managing Shareholder's General Meetings of our customers.

You will be provided with ongoing support and training monthly, to ensure you can do your role to the highest standard.

Some of your key responsibilities will include:

• Hardware management (requesting repair of faulty material, supply of new material, disposal of obsolete/faulty material, purchase of accessories and consumables).
• Analysis and simulation of the various scenarios of the meeting season and planning of the needed hardware.
• On-site inspections of the meeting locations for technical and operational assessments, relations with the fitters and technicians of the Client and/or the owner of the assembly location.
• Drafting of the technical project of the meeting containing the hardware used, the planned LAN scheme and the activity timing.
• Technical and system support before, during and after the meetings.

What will you bring to the role

Within this role, you will be responsible for helping support the client service managers and their teams in the operations area. We are looking for someone who has strong communication skills, can work in a team (with colleagues, suppliers, and customers) whilst also being a strong problem-solvers, work under pressure, and willingness to learn.

Other key skills required for the role include:

• Knowledge of characterising components of AGM/EGM (e.g. shareholder registration, voting methods, etc.)
• Small to medium-sized LAN management
• Windows operating system
• SQL Server database management system
• Office suite (Word, Excel, Access, SQL, PowerPoint)
• Excellent knowledge of English: B2 level or higher.

Please note, you will need to hold a driving license and your own car for this role, along with being available for short trips.

Rewards designed for you

Global opportunities. Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards to restaurant vouchers.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.