Head of Fraud Operations

JOB DESCRIPTION

Location: Bristol, London or Edinburgh

In this position, you'll be based in the Bristol, London or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Head of Fraud Operations to join our Global Financial Crime Unit (FCU) which is a second line of defence team and sits within our Global Information Security (GIS) function.

A role you will love

In this global role, you will be a part of our FCU's Leadership Team. You will be expected to work with the other Leadership Team members to ensure that the best advice, guidance, and support is provided to the business.

The FCU team provides advice, guidance, and support to Computershare's businesses in respect of preventing and identifying internal and external fraudulent activity. In addition, they provide the business with assurance over its fraud control environment, by conducting reviews and monitoring for indicators of fraudulent activity and support the business to achieve its strategic goals.

In this role, you will focus primarily on fraud prevention and investigations across all lines of business. This will involve collaboration with key stakeholders from all levels of the business, up to Regional CEO level. You will also deputise for other Leadership Team members, as and when required.

Your FCU team members are geographically spread, and some meetings are scheduled outside of usual working hours to facilitate collaboration.

Other key responsibilities include:

• Building and maintaining successful working relationships with both internal and external stakeholders, e.g. law enforcement entities, industry bodies, etc.
• Looking globally at fraudulent activity and identifying any trends and working with the business to implement preventative measures in response to those trends.
• Ensuring all investigations are focused on identifying where controls failed or were not strong enough to prevent fraud.
• Devising and updating investigation procedures to ensure that the FCU approach to investigations is standardized globally, is thorough and is completed in a timely fashion.
• Using available technology, ensuring there is a comprehensive program of second line detective controls in place globally.
• Ensuring a prompt and accurate response to all business queries.
• Enabling the delivery of business specific training and awareness initiatives, in response to the level of risk within each business unit and to provide further training in respect of control enhancements.
• Having oversight and management of the FCU's prevention and investigation activity.
• Deploying resource accordingly and ensuring a consistent global approach to management.
• Providing SME support and insight to Fraud related projects as and when required to enhance the capability of the function and ensure its sustainability.

• Significant experience working in a fraud/financial crime/risk/compliance environment within either financial services, legal or law enforcement sectors
• Experience leading a fraud/financial crime team in any of the above sectors with proven success in developing teams, including coaching and mentoring
• Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint
• A strong understanding of risk and governance operations in financial services firms
• Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation
• Proven negotiation and influencing skills to ensure that the business engages in investigations and discussions around preventative controls.

• Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)
• Fraud/Financial Crime qualifications (e.g. CFE, ICA, etc.)
• Experience working in an investment environment
• Remote management experience given that the team members are spread around the globe
• Bachelor's degree or a master's degree in a relevant field