Head of Fraud Operations
Yesterday• New York, NY
Canton, MA
JOB DESCRIPTION
Location: New York, NY or Canton, MA
In this position, you'll be based in the New York or Canton office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Head of Fraud Operations to join our Global Financial Crime Unit (FCU) which is a second line of defence team and sits within our Global Information Security (GIS) function.
A role you will love
In this global role, you will be a part of our FCU's Leadership Team. You will be expected to work with the other Leadership Team members to ensure that the best advice, guidance, and support is provided to the business.
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The FCU team provides advice, guidance, and support to Computershare's businesses in respect of preventing and identifying internal and external fraudulent activity. In addition, they provide the business with assurance over its fraud control environment, by conducting reviews and monitoring for indicators of fraudulent activity and support the business to achieve its strategic goals.
In this role, you will focus primarily on fraud prevention and investigations across all lines of business. This will involve collaboration with key stakeholders from all levels of the business, up to Regional CEO level. You will also deputise for other Leadership Team members, as and when required.
Your FCU team members are geographically spread, and some meetings are scheduled outside of usual working hours to facilitate collaboration.
Other key responsibilities include:
- Building and maintaining successful working relationships with both internal and external stakeholders, e.g. law enforcement entities, industry bodies, etc.
- Looking globally at fraudulent activity and identifying any trends and working with the business to implement preventative measures in response to those trends.
- Ensuring all investigations are focused on identifying where controls failed or were not strong enough to prevent fraud.
- Devising and updating investigation procedures to ensure that the FCU approach to investigations is standardized globally, is thorough and is completed in a timely fashion.
- Using available technology, ensuring there is a comprehensive program of second line detective controls in place globally.
- Ensuring a prompt and accurate response to all business queries.
- Enabling the delivery of business specific training and awareness initiatives, in response to the level of risk within each business unit and to provide further training in respect of control enhancements.
- Having oversight and management of the FCU's prevention and investigation activity.
- Deploying resource accordingly and ensuring a consistent global approach to management.
- Providing SME support and insight to Fraud related projects as and when required to enhance the capability of the function and ensure its sustainability.
What will you bring to the role?
- 7+ years' experience working in a fraud/financial crime/risk/compliance environment within either financial services, legal or law enforcement sectors
- Experience leading a fraud/financial crime team in any of the above sectors with proven success in developing teams, including coaching and mentoring
- Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint
- A strong understanding of risk and governance operations in financial services firms
- Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation
- Proven negotiation and influencing skills to ensure that the business engages in investigations and discussions around preventative controls.
Bonus points if you have:
- Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)
- Fraud/Financial Crime qualifications (e.g. CFE, ICA, etc.)
- Experience working in an investment environment
- Remote management experience given that the team members are spread around the globe
- Bachelor's degree or a master's degree in a relevant field
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is:
- Massachusetts $134,000-$191,000 per year USD
- New York: $140,000-$200,000 per year USD
#LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.
Client-provided location(s): New York, NY, Canton, MA
Job ID: Computershare-9766
Employment Type: FULL_TIME
Posted: 2025-10-23T18:38:34
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion