Dividend Events Specialist

JOB DESCRIPTION

Dividends Event Specialist

Location: Louisville, KY - Hybrid

In this position, you'll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. This role has in-office operational requirements and so we're unable to consider employees who wish to continue an existing, fully remote working arrangement.

We give you a world of potential

Global Core Operations (GCO) provides centralized service delivery and internal support for Computershare's commercial business lines, primarily Issuer Services and Employee Plans. The Dividend Disbursements team is responsible for the end-to-end delivery of client dividend payments to shareholders, handling payments for all books of business including Transfer Agent, Closed End funds, ADRs, CPMs, REITS, and bonds. This role reports directly to the Manager, Service Delivery Operations.

• Deliver accurate and timely payments based on Front Office instruction.
• Process payments with coordination from various internal and external dependencies.
• Secure information and manage project delivery.
• Document and deliver all tasks related to payments.
• Prepare and reconcile payments for Issuer and Plans clients, uploading data to SCRIP.
• Interface with clients, vendors, and internal stakeholders to ensure successful payment delivery.
• Manage multiple project deliverables and ensure SLAs are met.
• Prioritize escalated time-sensitive tasks from management.
• Understand work processes and procedures for end-to-end payment delivery.
• Apply operational procedures with proficient knowledge.
• Collaborate across teams to achieve overall goals and objectives.
• Pay attention to detail and use evaluative judgment based on best practices.
• Resolve problems by identifying and proposing solutions guided by policies.
• Impact delivery of agreed service levels with customers.
• Ensure quality standards and time constraints are met.
• Communicate clearly with internal teams and external clients.
• Handle complex queries with tact and diplomacy.
• Support continuous improvement and project-related activities through effective communication.

• Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
• An understanding of the general concepts, various technologies, and metrics required to ensure successful day-today technical support.
• Business-focused communication skills.
• Understanding of and experience in low-level accounting principles and practices;
• Experience working with various technical applications
• A knowledge of Computershare's products, customer markets, regulatory environments, processes, and technologies applicable to this department's specific functions is strongly preferred.