Dispute Resolution Case Handler

JOB DESCRIPTION

Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

We're pleased to offer a 12-month fixed term contract for the role of Case Handler, you'll play a vital role within our Dispute Resolutions Team, managing cases for the Deposit Protection Scheme (DPS) on behalf of the UK Government. This position is an exciting opportunity to start your career in financial service and is integral to the success of our team. We're committed to nurturing talent, and there may be an opportunity to extend your contract depending on your performance.

A role you will love

You'll be responsible for logging and progressing cases by gathering evidence in line with our terms and conditions. You'll independently manage cases, summarise evidence, handle administrative tasks, and process payments for end of tenancy disputes. This is a fully administrative position with no telephone duties required.Key responsibilities include, but are not limited to:

• Progressing each dispute case by gathering evidence and compiling hard or electronic files to pass to adjudicators
• Issuing adjudicator decisions to involved parties and making payments according to those adjudicators' decisions
• Logging each dispute transaction accurately, including evidencing emails, statutory declaration notices, and ensuring appropriate follow-up actions
• Ensuring the accuracy of all transactions to support the smooth function of dispute files and reduce transactional losses
• Maintaining a strong customer focus, quality, and regulatory compliance in all activities to encourage customer retention

• Strong administrative skills and attention to detail
• Proficient in Microsoft Office
• Eager to learn, adaptable, and a problem-solver
• Excellent communication, with email skills
• Well-organised and able to meet deadlines
• Basic understanding of the industry and organisation
• Flexible and professional approach
• Able to handle cases impartially
• Works well independently and as part of a team