JOB DESCRIPTION
Location: Bristol (Hybrid)
This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Are you ready to take your customer service skills to the next level? We're looking for customer focussed people who are passionate about building relationships and helping others. This role will give you the opportunity to deal with a range of different customers, with different queries. This is a very dynamic role, and no two days are quite the same.
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- We're offering Monday - Friday, (That's right, no weekends!) working on a rota basis, between the hours of 8AM - 17:45PM. You will be required to work some bank holidays (this will be on a rotas basis)
- A salary starting at £23,985 & the potential to earn more with our development tier framework e + monthly performance-related bonus after probation completion.
Training
- You will be required onsite for the first 5 weeks, during your training. After completion of training, you will be required to continue attending the office full time, until you have successfully completed your probationary period, then will revert to hybrid (3 days a week in office minimum).
- Training hours for the 5 weeks will be 09:00 AM - 17:00 PM. You must be available to work these hours.
Additional benefits of working onsite: Free onsite parking or use of the discounted bus fare of just £1.50 for travel to and from the office, access to our onsite gym (& fitness classes), access to lockers, showers, and drying rooms so we've got you covered whether you use the gym, cycle to work or go for a lunchtime run! You'll also have access to our breakfast bars, with free daily cereal and fruit.
You must be available to start with us Monday 19th August 2024 and no leave can be taken in the first 5 weeks, whilst you're training. The role is not available outside the UK, you must be located within 1 hour commute of Bristol and you must have reliable Internet/Wi-Fi connection.
A role you will love
Are you looking to join an innovative and growing company that offers the ability to work hybrid, support from your team and great career progression? Maybe you've been searching for a workplace that offers fantastic training and development, employee benefits and a generous share plan scheme?
The Customer Service Representative role is all about helping customers, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction. You will provide services on behalf of our clients via telephone and you will always have plenty of interesting and rewarding challenges to keep you on your toes.
What will you bring to the role?
We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Computershare maintains its excellent reputation.
We are looking for candidates with the following experience and attributes:
- Previous experience of delivering excellent customer service (within a Contact Centre)
- Strong communication skills
- Ability to work as part of a team - positive outlook and high energy are key!
- PC literate - including MS Office applications such as Outlook, Word and Excel
- Enthusiasm to develop new knowledge and skills
- Commitment to quality customer service
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.