JOB DESCRIPTION
This is a hybrid position primarily based in Auckland. We're committed to your flexibility and wellbeing and our hybrid strategy gives you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
This is a great opportunity for a Client Support Officer, based in our Auckland, New Zealand office to join our Client Support team. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.
Computershare Issuer Services (CIS) is the division within Computershare responsible for providing administrative services to clients and their individual security holders. The Client Support Officer works within the team and will be allocated specific tasks to support the delivery of all transactions and responses to client queries.
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A role you will love
Are you passionate about customer service, being the face of a company, building strong relationships? If yes, we have a career expanding opportunity for you as an integral role in our New Zealand team.
Reporting to the Client Support Manager, you will be responsible for managing relationships between our Relationship Managers, internal teams, our external clients and service providers. This role will have a mix of front office contact with listed and unlisted clients as well as working collaboratively with internal teams to achieve all daily client activities and operational tasks.
Some of your key responsibilities will include:
- Ensure that the client service is consistently delivered within service level agreements, whilst maintaining quality and consistently performing tasks at a high-level
- Responding promptly to client enquiries through various forms of communication such as phone/video calls, emails, or any other written correspondence
- Collaborating with internal stakeholders to deliver a better service to the clients and build strong relationships
- Keeping up-to-date with current business activities to enhance your knowledge and understanding of the industry
- Identifying and assessing risk factors related to a particular situation or activity
What will you bring to the role?
- Excellent verbal and written communication skills when dealing with both internal and external stakeholders
- Strong computer literacy - ability to work on different systems quickly and accurately
- Highly developed organisation skills, time management and attention to detail
- A positive attitude and logical approach to work
- Ability to work independently and take responsibility for assigned tasks
- A desire to learn and be challenged
If this sounds like a role and organisation, you'd love to be part of, apply today!
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.