Client Support Administrator

JOB DESCRIPTION

Locations: Shelton CT or Frisco TX (Onsite)

This is an onsite position primarily based in our Shelton CT or Frisco TX office location. We're committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Client Support Administrator.

A role you will love

The Client Support Administrator is the primary contact between Computershare Entity Solutions and assigned clients for all Registered Agent products and services. Basic responsibilities include ensuring clients receive the services they've purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations.

The Client Support Administrator is responsible for managing service requests from clients, transitioning requests through the Registered Agent back-office team, and coordinating with the Managed Administration Services team as needed.

Some key experience you'll have:

• Establishes a professional and trusting relationship with clients.
• Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation.
• Manages the delivery of products and services from needs analysis to close.
• As needed, maintains the client's entity management application
• Ensures that clients' service orders are accurately communicated, tracked, and executed.
• Communicates initial service transition requirements, and manages onboarding steps until client is "live"
• Identifies trends and additional service opportunities.
• Serves as a conduit to internal business units and identifies opportunities to improve service delivery.
• Maintains functional knowledge of Computershare's processes, systems, products and services and communicate enhancements and modifications to clients.
• Be an ambassador for Computershare within the industry.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor's degree from an accredited college/university or equivalent B2B client service experience
• Ability to absorb product knowledge quickly and process information to apply to client needs.
• Able to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook