Capacity & Performance Manager

JOB DESCRIPTION

Location - Edinburgh

In this position, you'll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare have a very exciting opportunity for a Capacity & Performance Manager to join our team in Edinburgh.

Why is this role exciting when there are so many other positions in the market? Well, there are a few things that make this role stand out:

• This is a new role in a brand-new team/function, so you will be in at the ground level helping us define the team going forward.
• We're a global business, so you will continuously get exposure to different areas and development opportunities.
• We encourage flexible working, allowing you to work in the way that suits you best.

Interested? Keep on reading to find out a bit more about what you'll be doing, and the type of person that we're looking for.

A role you will love

As one of our Capacity & Performance Manager, you be responsible for ensuring the efficient, scalable, and cost-effective operation of hybrid IT infrastructure by proactively monitoring, analysing, and forecasting compute, storage, network and software license utilisation.

In this role, you will be supporting business continuity and growth by developing capacity models, identifying performance bottlenecks, and optimizing resource allocation across on-premises and cloud environments.

Some key responsibilities include:

• Taking ownership and accountability to monitor and forecast compute, storage and network capacity and performance across public cloud, hybrid and on-prem environments.
• Make data driven recommendations based on historical usage data and forecasts.
• Model impacts on capacity based on project forecasts & new service implementation plans.
• Develop capacity models and thresholds to support business growth and continuity, work with NOC and engineering to implement proactive capacity alerts and responses.
• Use SolarWinds to visualize network topology and traffic patterns, set thresholds and alerts for link saturation and device health.
• Automate and provide regular reports to IT Leadership and stakeholders on capacity status, risks, and recommendations.

What will you bring to the role?

As you've probably gathered by now, we are looking for someone with a wide range of technical expertise covering many technology towers. The knowledge of key capacity and performance metrics for tracking, analysis and recommending standards including for alerting tied into ITSM processes is key for this role.

With this role being global and a key part of our team, we are looking for someone with experience in a similar role in a complex organisation. As this role will be dealing with various different stakeholders and teams, you will need excellent communication skills to effectively provide clear verbal and written communications with internal stakeholders, their teams and the leadership team.

Other key skills required for the role include:

• Experience working within various technology environments across storage, compute and networking.
• Cloud experience, particularly in Azure.
• Reporting skills to effectively provide updates and analysis for stakeholders and teams.
• Experience of leveraging PowerBI and Grafana
• Demonstrable experience of gathering data via APIs and other means across a range of technologies
• Excellent attention to detail and evaluative judgement based on best practice and previous experience.
• Excellent communication and stakeholder management skills.

If this sounds like just the role you've been looking for, be sure to apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.

Client-provided location(s): Edinburgh, United Kingdom

Job ID: Computershare-8969

Employment Type: FULL_TIME

Posted: 2025-08-14T18:40:07