JOB DESCRIPTION
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
The Deposit Protection Service (DPS) is the division within Computershare responsible for administering 3 Tenancy Deposit Protection Schemes across the United Kingdom. These schemes have been created to securely protect tenants' deposits within a government approved scheme in line with legislation for the duration of a tenancy.
The Business Support Administrator role operates within this division at a regional level, requiring close collaboration with other teams within the DPS Business, Operations DPS Contact Centre and also other areas such as Billing and the Financial Crime Unit.
Want more jobs like this?
Get jobs in Bristol, United Kingdom delivered to your inbox every week.
A role you will love
Reporting to the Business Support Team Leader, this role is responsible for the day-to-day processing of work contained within the Business Support Team. The role primarily involves responding to inbound emails and letters from customers, authorities and members of staff working for other tenancy deposit protection schemes within the UK, as well as handling queries from internal employees. There will be the opportunity to handle more complex matters such as Freedom of Information requests, Subject Access Requests, court orders, or Anti Money Laundering queries. There is some requirement to engage verbally via telephony, but the bulk of all communication is in writing.
As well as processing correspondence, the Business Support Administrator will be required to review, analyse and process reports, and support the Business Support Management Team in handling any delegated tasks, workloads and projects.
This is an ideal opportunity for someone seeking their first step into a finance business that can offer long term opportunities.
Key Responsibilities:
- Achieving service levels and individual productivity and Quality Assurance metrics.
- Answering both written and verbal queries from clients and colleagues, providing accurate written and verbal guidance.
- Issuing and processing customer due diligence documentation and other relevant forms for processes.
- Demonstrating good knowledge across all procedures contained within the Business Support Team.
- Able to work effectively, independently and to strict deadlines
- Supporting the goals of the wider Business Support Team by assisting where required.
- Supporting the Business Support Team Leader with any delegated work.
- Conducting ongoing reviews of all procedures and working with the Business Support Management Team to improve effectiveness and efficiency across the team.
What will you bring to the role?
To be successful as a Business Support Administrator within our team you will be able to demonstrate a passion for great customer service, an enthusiasm to learn and make a positive impact with your customers, colleagues and the wider business unit
Key attributes:
- Good attention to detail, you will be handling customers personal information.
- Ability to problem solve and provide solutions and recommendations to the Team Leader.
- Able to follow compliance and regulatory procedures and understanding when to escalate issues to the Team Leader.
- Excellent communication skills, adapting to a diverse range of audiences across numerous mediums and channels.
- Building lasting business relationships with both internal and external stakeholders and third parties.
- Previous experience of an office-based environment would be beneficial but not essential.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
As a leading third-party mortgage service provider we work with lenders, administering and supporting millions of borrower requirements through their home ownership journey. We process, underwrite, and close new loans during the origination process as well as handling payments and day-to-day administrative tasks; working in Loan Services brings many different career opportunities.