Business Support Administrator

JOB DESCRIPTION

Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

As a Business Support Administrator, you'll function at a regional level within this division, working closely with various teams across the DPS business, including Operations, the DPS Contact Centre, Billing, and the Financial Crime Unit.

A role you will love

You'll report to the Business Support Team Leader, and handle daily tasks within the Business Support Team, primarily responding to written enquiries from customers, authorities, and staff across UK tenancy deposit schemes. It also involves addressing internal queries and occasionally managing complex matters such as Freedom of Information requests, Subject Access Requests, court orders, or Anti Money Laundering queries. While some phone interaction is required, most communication is written.

In addition to handling correspondence, you'll review and process reports, and support the management team with delegated tasks, workloads, and projects. This role offers a great entry point into a finance business with long-term career opportunities.

Key Responsibilities:

• Meet service level targets and individual productivity and quality assurance metrics
• Respond to written and verbal queries from clients and colleagues, offering clear and accurate guidance
• Issue and process customer due diligence documentation and related forms
• Demonstrate strong working knowledge of all Business Support Team procedures
• Work independently and effectively under pressure to meet deadlines
• Support wider team objectives and assist colleagues as needed
• Assist the Business Support Team Leader with delegated tasks
• Review procedures regularly and collaborate with management to enhance team efficiency.

This hybrid role offers a 35-hour work week, Monday to Friday, with a starting salary of £23,000-£23,500, depending on experience. Candidates must live within a reasonable commuting distance of our Bristol office (Bridgewater Road, BS13 8AE).

What will you bring to the role?

To be successful as a Business Support Administrator, you'll bring a passion for excellent customer service, a willingness to learn, and a drive to make a positive impact across the team and business.

Here are other essential requirements:

• Strong attention to detail when handling sensitive customer information
• Problem-solving mindset with the ability to offer solutions and recommendations
• Understanding of compliance and escalation procedures
• Excellent written and verbal communication skills, adaptable to various audiences
• Ability to build effective relationships with internal and external stakeholders
• Previous office-based experience is beneficial but not essential

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): Bristol, United Kingdom

Job ID: Computershare-9051

Employment Type: FULL_TIME

Posted: 2025-08-14T18:40:07