JOB DESCRIPTION
Location: Richmond Hill, Ontario (Hybrid)
In this position, you'll be based in the Richmond Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
We give you a world of potential
Computershare's Communication Services department has an exciting new opportunity for a Business Analyst. This role is a one year temporary full-time employee position. We offer continuous learning opportunities in a fun and collaborative team environment.
A role you will love
Reporting to the Technology Manager, the incumbent will have a strong client focus in order to facilitate business analysis planning and monitoring, requirements gathering, analysis and management, solution assessment and validation, and systems testing with internal and external clients. The role will work closely with staff from all other departments to ensure that Internal and Commercial projects are properly scoped, defined, tested and implemented.
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Other Responsibilities include:
Business Analysis Planning and Monitoring
• Plan the appropriate business analysis approach based on the size, complexity, constraints and dependencies of the project.
• Conduct stakeholder analysis to identify all stakeholders, build and manage stakeholder relationships.
• Plan and manage requirements approval process and changes to requirements scope and/or solution.
Requirements Gathering
• Effectively obtain information from stakeholders to form requirements.
• Accurately capture the information provided in a format stakeholders can understand, review and validate.
Documentation
• Create all required documentation to support the SDLC process including but not limited to Business Requirements Documents, Functional Specifications, User Stories, User Documentation, Instructions, Procedures, Training Documentation and Workflows.
• Create required documentation needed to support Sales and Client Management.
Requirements Management and Communication
• Identify and manage changes to requirements including impact assessment.
• Manage requirements traceability from business case to implemented solution.
• Prepare requirements package to present requirements in an understandable format.
• Communicate requirements effectively with stakeholders to ensure common understanding.
Requirements Analysis
• Define the solution scope in terms of the new capabilities the project, iteration or work effort will deliver.
Solution Assessment and Validation
• Assess solution proposals and demonstrate which proposal will be most effective.
• Validate the solution meets the business need.
Solution Delivery
• Participate in solution design with Technical Architects.
• Work closely with software developers through build phase, including conducting functional requirement walkthroughs.
• Support the testing phases and the implementation of the solution, including the production of handover documents.
What will you bring to the role
• A degree in Information Technology.
• Minimum one-year experience in a Business Analyst role.
• Experience liaising with internal users to gather requirements and document existing processes. This includes gathering requirements and translating these into functional specifications.
• Experience negotiating the scope of solutions with stakeholders to ensure the delivery of consistent processes, policies and measurements.
• Experience creating user documentation including process/policy/process documentation, user manuals, release notes and training materials.
• Experience in integration and/or system testing. This includes coordinating user acceptance testing and training.
• Experience with project reporting.
Bonus Points if you also have:
• Experience with performing business analysis activities associated with 3rd party applications: Power BI, Azure DevOps.
• Experience with creating reports using Microsoft SQL queries and third-party reporting applications.
• Experience working with SharePoint and Development Tools (TFS - Team Foundation Services).
#LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.