Bilingual Customer Service Representative

JOB DESCRIPTION

Location: Montreal, Canada (Hybrid)

In this position, you'll be based in the downtown Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We're a global business with a fast-paced, entrepreneurial culture, so adaptability and resilience are key. At Computershare, you'll be part of a supportive, close-knit team where your contributions are valued. We foster an inclusive environment that encourages connection, and a strong sense of belonging. If you're ready for a role that challenges and rewards, we'd love to hear from you.

As a Bilingual Customer Service Representative, you'll handle inbound and outbound calls, resolving issues by providing effective solutions and with no sales involved.

A role you will love

This is a 1-year contract role with a start date of December 1st, with potential for a permanent position based on performance and business needs. Renewal or conversion will depend on meeting key metrics and organisational priorities. Fluency in both English and Canadian French is required for this role.

Your training will be delivered virtually via Microsoft Teams. After that, the role will shift to a hybrid work model, where you'll be based in our downtown Montreal office for a minimum of three days per week. Shifts are scheduled Monday through Friday between 8:30am and 8:00pm. The salary for this role is $23 per hour.

• Respond promptly and professionally to telephone inquiries
• Deliver accurate information and ensure client needs are met
• Listen actively and ask relevant questions to identify needs
• Resolve customer issues efficiently and effectively
• Maintain and update shareholder accounts using internal systems
• Escalate complex issues when necessary
• Share customer feedback with the management team
• Focus solely on customer service
• Ensure attention to detail and accuracy in all interactions

• Excellent communication skills in French and English
• Strong customer service approach-professional, courteous, and helpful
• Experience in a call centre (preferred)
• Post-secondary education
• Ability to navigate multiple systems and applications
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Basic understanding of business or finance (an asset)