JOB DESCRIPTION
Location: Bristol
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Our team are currently looking to recruit an Application Support Engineer to join our Service Operations department within Computershare Technology Services.
What makes this role exciting when there are other similar roles in the market? Well, there are a few things that make this role stand out:
- Opportunity to work on the market leading employee share plans platform, providing crucial IT technical support.
- This role sits within a global support team, you will work with multiple internal and external stakeholders, gaining a lot of exposure to our global business.
- Our team are committed to continually developing our staff giving you the opportunity to be part of exciting projects and development opportunities.
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Like what you have read so far? Then please read on to discover what the role entails.
A role you will love
As one of our Application Support Engineers, you will work within the Global support team whose aim is to Partner with the business to ensure they can meet the demands of their clients and markets through their use of technology.
You will also have the opportunity to work alongside the Service Management and Development teams, giving you exposure to a wide range of methods and technologies within the business.
Some key responsibilities:
- Triage and resolve software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes.
- Work with development and infrastructure teams, as well as external vendors to determine the root cause of issues.
- Assisting in resolution of product issues through client/customer education.
- Development of automated processes to replace manual tasks and reduce associated risks.
- Perform data and system analysis.
- Active involvement in Service Transition from development teams.
What will you bring to the role?
As this position sits within a technical function, you will need to have experience working in a technology environment with knowledge of various technologies and support experience.
Other key skills required for the role include:
- Extensive experience of data models and database structures using SQL.
- Solid code debugging skills.
- Willingness to learn about the business and the technology on the job.
- Strong support driven thinking and acting, client focus, and service-orientation are a must.
- Strong analytical thinking, organizational skills.
- Excellent time management skills, negotiation and issue resolution skills.
Does this sound like the role for you? Then feel free to apply or reach out for a chat!
Rewards designed for you.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.