Administrator - Specialised Services

JOB DESCRIPTION

Location: Johannesburg, Hybrid

In this position, you'll be based in the [Location] office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

The nature of the position is that of a 12-month Fixed Term Contract.

We give you potential

The Specialised Services Unit is the division within Computershare responsible for providing administrative services, requesting payments on outstanding dividends internally and externally, as well as Richemont WHT Claims. The Specialised Services Administrator role operates within this division at a local level and must deliver within strict customer and client service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards.

A role you will love

The Specialised Services Administrator is responsible for the daily production and to ensure that payments i.e Local and abroad as well as responses are accurately and within the agreed timelines. Dealing with the Richemont WHT claims. Responsible for contributing to shareholder and client satisfaction by maintaining an accurate scrip database and executing all legal instructions according to documented policies and procedures.

To achieve required service standards through timely and effective and client satisfaction, mainting client base.

Some key responsibilities

• Process all current and unclaimed dividends via Adhoc EFT requests accurately and timeously with the specific timeframe as per the agreed SLA.
• Processing payments for Exchanges, Plan Managers and Corporate Actions via Adhoc EFT accurately and timeously with the specific timeframe as per the agreed SLA.
• Preparing swift payment requests to the bank for dividend payments.
• Prepare and email claim letters to the issuers for unclaimed dividends who administer their own dividend reconciliations.
• Preparing of Adhoc EFT spreadsheet, payment advice slips and breakdown of dividends.
• Running macros - to consolidate all dividend replacements and add notings on Scrip for record purposes.
• Classification and approval of Adhoc EFT payments on Workflow
• Process daily work on workflow, includes email bucket queries and outstanding dividend reports.
• Investigate and attend to all action Line Complaints, dealt with in 48 hours turnaround time.

What will you bring to the role?

Bring your precision, time management, and client service focus to the role where accuracy and deadlines matter. A strong attention to detail, workflow discipline, and communication skills are essential. Your commitment to quality and service excellence will make a real impact.

Other key skills required for the role include:

• Grade 12 certification (Essential)
• Degree in Business (Advantageous)
• Good verbal and written communication skills
• High attention to detail
• Tact and diplomacy when dealing with challenging clients

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): Johannesburg, South Africa

Job ID: Computershare-9651

Employment Type: FULL_TIME

Posted: 2025-10-18T18:37:11