Administrator - CMBS

JOB DESCRIPTION

Location: Toronto, Canada - 320 Bay location - Hybrid (3 days/week in office)

In this position, you'll be based in the Toronto - 320 Bay office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

An exciting opportunity has opened to join our Quality Control division as a CMBS Administrator.

The Quality Control division within Computershare is responsible to contribute to client satisfaction by managing and ensuring that all audit is conducted correctly. It will also identify errors and complaints and ensure this is escalated to the appropriate department or manager.

The Administrator role operates within this division at a local level and must deliver within strict customer service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards.

The Administrator is also expected to work collaboratively within the team and other departments, supporting continuous improvement and project related activity related to the role.

A Role You Will Love

Reporting to the Assistant Manager, MBS, the role holder is primarily responsible for facilitating daily activities of NHA Mortgage-Backed Securities (MBS) and related products such as Title Custodianship administered within the unit, while adhering to Governing documents, Product profiles, Audit guidelines and Internal policy and Procedures. The role holder will provide assistance to MBS Professional to facilitate large volume and time sensitive new MBS issues and ensure monthly accounting processes and payment mandates are facilitated within timelines to facilitate secondary market reporting of NHA MBS. Accurate record keeping and maintenance is also a requirement for the role, including the safekeeping of secure custody assets.

• Responsible for the day-to-day delivery of high-quality customer service to internal stakeholders as well as external stakeholders.
• Ensure all Audit findings are dealt with in agreed timescales with no repeat findings
• Ability to work independently or with a group to set priorities for work based on volume, deadlines and processing schedules, recognizing, and raising exceptions to MBS Professionals and/or Assistant Manager for resolution where required.
• A high degree of organizational skills to track and monitor to completion large volume new issues and contractual edits encountered during monthly accounting
• Ability to interact with all Program participants in a professional and knowledgeable manner, providing solutions to administrative counterparties with respect to file layouts, data editing and resolving issues/escalating for resolution.

• Minimum 2 years' administrative experience, preferably in Stock transfer/securities industry, accounting department. Mortgage lending or servicing experience would be an asset.
• Post-secondary courses in Finance and Accounting (required).
• Intermediate level experience (or training) on PC applications, such as word processing, Excel, Outlook, and in-house systems
  Canadian Securities Course (preferred).
• Experience and/or knowledge of Mortgage-Backed Securities and/or Commercial Mortgage-Backed Securities (preferred).