Account Manager
JOB DESCRIPTION
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
We give you a world of potential
At Computershare, we're offering an exciting opportunity to join our Plan Managers business, where you'll play a pivotal role in managing key account relationships across international markets. This position is ideal for someone who thrives in a dynamic account management environment and is eager to contribute to the operational success of a globally recognised organisation.
If you're driven by challenge, collaboration, and the chance to make a meaningful impact, we'd love to hear from you.
A role you will love
We're seeking a proactive and client-focused professional to take ownership of a diverse portfolio, fostering strong relationships while helping to evolve our account management operations.
In this pivotal role, you'll be the primary point of contact for day-to-day plan administration and operational support, ensuring client requests are managed efficiently and service standards remain consistently high. As a subject matter expert, you'll offer deep technical insight into our plans, products, and processes, and serve as the first line of escalation for both clients and internal teams.
Your schedule will include regular client meetings to review service delivery, plan upcoming events, and identify opportunities for improvement and added value. You'll collaborate closely with internal stakeholders to analyse client plans and craft tailored solutions, while also working alongside Relationship Managers to influence strategic and commercial outcomes.
Additionally, you'll support Senior Account Managers on key accounts, contributing to a consistent, high-quality, and forward-thinking approach to client service.
What will you bring to the role?
To be successful in this role, we would ideally like to see people from an operational Account Management background or a role with similar competencies. We are looking for a great communicator, who has experience in or is interested in the share plans industry and is looking to grow their career within Financial services.
Additional Requirements:
- Experience of account management or transferable skillset
- Technical minded and solution oriented
- Excellent communication, and Stakeholder management skills
- Previous experience in customer service in the financial services industry
- Ability to build detailed understanding of assigned clients
- Ability to develop technical skills (SQL, html, high-level understanding of databases)
- Multilingual (Desirable)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion