Agent Experience Coordinator/Marketing Coordinator

*This role is 100% in office in Tacoma, WA*

This hybrid role blends in-office operations, agent-facing support, and cross-functional collaboration with the Marketing Team—with a primary focus on ensuring the Compass Tacoma office runs smoothly and delivers an exceptional experience for agents and guests alike. 

In your primary role of Agent Experience Coordinator (70%), your core responsibility is to keep the office operating efficiently: ensuring the front desk is always covered, phones are answered, mail is handled, supplies are stocked, agents and guest are greeted, and the environment reflects Compass’ high standards. You will be the face of the office and a trusted resource for agents—providing support, information, and a welcoming presence.

In your Marketing Coordinator capacity (30%), you will assist the Marketing team by streamlining workflows, managing the regional Zendesk queue, supporting agents with Tier 1 marketing needs, and serving as a go-to expert on the Marketing Center platform. You’ll play a key role in ensuring agents receive timely, clear marketing support while freeing up bandwidth for the broader Marketing team.

Agent Experience Coordinator responsibilities will always take priority. Once those duties are handled, and based on available bandwidth, you will partner with the Marketing Manager to take on Marketing Coordinator tasks. 

As an Agent Experience Coordinator You Will (70%):

• Serve as the face of the office—welcoming guests, managing mail, overseeing in-office event setup, and maintaining a clean and organized office environment.
• Manage office operations, including inventory and facilities issues, and escalate concerns as needed to ensure everything runs smoothly.
• Oversee office orders including food and office supplies
• Champion the adoption of Compass technology and services, helping agents better utilize our platform
• Collaborate across teams to champion feedback and questions on behalf of agents, helping drive improvements.
• Partner with your Sales Manager on the office budget 
• Assist the AEM in your office with onboarding tasks (such as ordering signs, business cards, creating Compass marketing materials” 
• Assist agents with basic tech and system support, including device troubleshooting, conference room hardware, and platform questions.
• Provide administrative assistance for meetings, communications, events and office coordination.
• Visit our point Ruston office once a week to offer support and replenish supplies
• Be a culture carrier, bringing positive energy and a solution-oriented mindset that supports a collaborative, productive, and empowering environment.

As a Marketing Coordinator You Will (30%):

• Marketing Zendesk Queue Management: Own the regional Marketing Zendesk queue—triage incoming tickets, assign to Marketing Advisors, and resolve platform-related requests (especially within the Marketing Center).
• Liaison Between Teams: Act as the key connector between the Agent Experience and Marketing teams. Share relevant updates with the AE team and represent AE needs during Marketing meetings.
• Marketing Center Support: Help agents in your office and other agents around the region troubleshoot platform issues, support agent use, and keep projects moving forward. You will not lead strategic consultations but will champion Compass tools and best practices.
• On-Demand Agent Support: Jump in during high-volume periods or office gaps (such as those without a dedicated Marketing Advisor) to ensure agents receive timely, high-quality support.

Marketing Systems Maintenance & Support: Maintain accuracy & effectiveness of Marketing management systems and tools (including Workfront, Zendesk, and Monday.com).

Compensation:

The salary pay range for this position is a base pay of $22.99 - $25.54 pr/hr +; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.