Implementation Project Manager II

The Implementation Project Manager is a client-facing, project management role. You will lead the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts throughout Collective Health - Eligibility, Benefit Plan Design, Finance - and external partners. You will have the space to be both collaborative and determine the success of a project. You will report to the Team Lead, Implementations Services.

What you'll do:

• Track and manage multiple client implementations using Smartsheet (project management software) over the course of 90-120+ day engagements
• Scope, execute, and manage the implementation process for complex clients onto Collective Health’s Workforce Health Management System, interfacing directly with clients, partners, and internal experts to build a strong foundation for client satisfaction, partnership, and success.
• Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
• Identify opportunities and develop process improvement and efficiency strategies to scale implementation capacities, improve the client experience, and reduce the cost to implement over time.
• Manage client expectations, dependencies, and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.

To be successful in this role, you'll need:

• Proficiency with project management tools, Smartsheet preferred
• Proficiency with G-suite applications
• 3-5 years experience implementing and managing complex and/or technical projects
• Ability to speak and connect with both technical and business personnel, at all levels
• Ability to make progress, recommendations and decisions with incomplete information
• To identify, evaluate and lead teams through prioritization activities
• Experience working in client-facing roles
• Excellent verbal, written and interpersonal communication skills
• Education: BA or equivalent
• Years of experience: 3-5 years in related fields
• Project management
• Engagement manager
• Customer relationship experience
• Healthcare background helpful, not required
• Willingness to travel, approx 10% of time

Pay Transparency Statement 

This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.