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Staff Software Engineer, CX Applications


At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

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Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Team - The Agent Productivity Tools team is a vital part of Coinbase’s Enterprise Applications and Architecture org, responsible for building the customer experience platform that streamlines the customer service process with innovative services, tools and applications that improve the efficiency and effectiveness of agents. This helps resolving customer issues faster and with greater accuracy and ultimately, this leads to higher customer satisfaction levels and a better overall experience for our customers.Role - We would like to add a Senior Staff Software Engineer to help build a best in class customer experience at Coinbase and support Coinbase’s goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value.  We are seeking individuals who thrive in a continuous learning and high level of ownership environment and who are committed to having fun.

What you’ll be doing (ie. job duties):

  • Drive overall platform architecture and influence product and platform roadmap for initiatives at the Org level and Company level while leading multiple or individual teams
  • Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
  • Demonstrate a keen awareness of Coinbase’s unique assets, and build upon them to efficiently deliver improvements across multiple teams.
  • Create an environment where innovative ideas are regularly generated, vetted, and transformed into action.
  • Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
  • Quickly distill complex technical themes so that  entry level or non-tech team members can understand them. 
  • Communicate effectively with senior technical and non-technical leaders
  • Iteratively refine the platform architecture and work with other platform teams and the wider engineering org in enabling key backend services
  • Support and mentor junior team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling
  • Working with teams across time zones

What we look for in you (ie. job requirements):  

  • You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world
  • You have experience in authoring and contributing to technical architecture and implementing them.
  • Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.)
  • Experience in AWS, Kubernetes, Terraform, BuildKite or similar
  • Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ
  • Proficiency in Ruby or Go

Nice to haves:

  • Python
  • Customer support SaaS platform experience
  • AI/ML
  • Applications using OpenAI/ChatGPT

ID: P55606

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$211,650$249,000 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay TransparencyEmployee Rights and Know Your Rights notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.    


Job ID: 5702395
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Snacks
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Founder led

Company Videos

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