Operations Senior Associate

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

• Responsible for maintaining all aspects of the CB Ireland Limited ("CBIE") Operational Resilience Framework to comply with CBI Cross Industry Guidance on Operational
• Ensure compliance with all Governance requirements for the CBIE Operational Resilience Framework
• Maintain and uplift criticality criteria and assessment of business services to define CBIE Critical or Important Business Services ("CIBS")
• Annual review and uplift of CIBS's Impact Tolerances
• Own and maintain the CBIE Interdependencies Maps, identify and track critical systems, processes, people, partners and locations that are crucial to the continued business operations. Ensure alignment with the CBIE Digital Operational Resilience Act ("DORA") Register of Information and the CBIe Outsource Register.
• Annual uplift of the Incident Management policy, Incident Management procedure and Crisis Communications Plan
• Work cross functionally with Technology, Security, Operations and IT, Infrastructure, Engineering and Risk teams to coordinate and lead business continuity plans and scenario testing, identify and prioritise remediation, and track completion.
• Business continuity metrics and reporting
• Promote an effective culture of learning and continuous improvement as operational resilience evolves including driving training cross functionally and completing annual self assessment of the framework.
• Maintain compliance with all standards, regulations, and requirements.
• Ensure follow up and closure of actions to address root causes of errors and complaints in compliance with Error Handling Policy and Complaints Handling Policy and all regulatory obligations.
• Support as required across 1 Lod Operations key areas include planned launch assessments and approvals, staffing and organisation, audits etc

• Proven track record in operational management and oversight, including policies and procedures development and monitoring day-to-day activities
• Proven track record and understanding of operational resilience to comply with Central Bank of Ireland Cross Industry Guidance on Operational resilience
• Passion to be outstanding in everything you do
• Good understanding of how the various functions of a regulated financial services business operate (e.g. Product Launch, Operations, Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
• Problem solving, ability to identify and analyze problems effectively and develop optimal solutions
• Organizational Skills & Time Management, excellent ability to oversee multiple tasks, prioritize effectively, and meet deadlines
• Risk Management, proficient in identifying, assessing, and mitigating potential risks that could disrupt operations and developing contingency plans
• Clear verbal and written communicator
• Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
• Proven judgment to assess risk impact & address or escalate accordingly
• A self starter who takes ownership and initiative for identifying opportunities, drives continuous improvement and is happy to roll up sleeves
• Able to work in a fast-paced environment with strong prioritization skills

• Previous experience working in a multinational / US-headquartered business
• Experience with retail-oriented payments, trading, or brokerage platforms
• Previous work experience or personal interest in crypto/blockchain space

• Medical Insurance covered at 100% for employees and dependants
• Dental Insurance covered at 100% for employees and 50% for dependants
• Vision insurance covered at 100% for employees and dependants
• Life Assurance Benefit
• Pension Scheme
• Long Term Disability Benefit
• Bike to Work Scheme
• Employee Stock Purchase Plan (ESPP)
• Travel Medical Policy - Global Traveler
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Learning and Development Allowance
• Employee Assistance Program
• Fertility Benefits
• Generous Time off/Leave Policy