Manager, Site Strategy

As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.

What you'll be doing (ie. job duties):

• Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
• Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
• Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
• Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
• Own region-specific vendor security/risk governance.
• Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
• Manage strategic initiatives across the Vendor Strategy & Site Operations team.
• Support team business rhythm activities.

What we look for in you (ie. job requirements):

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
• A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
• Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
• Experience developing and executing multi-year strategies for vendor site operations
• Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
• Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
• Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
• Proficient in MS Office / G Suite tools

Nice to haves:

• Experience with BPO RFP processes

Job #: P71124

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$117,385-$138,100 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com.

Benefits at Coinbase

• Medical Plan, Dental and Vision Plan with generous employee contributions
• Health Savings Account with company contributions each pay period
• Disability and Life Insurance
• 401(k) plan with company match
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Volunteer Time Off
• Fertility Counseling and Benefits
• Generous Time off/Leave Policy
• The option of getting paid in digital currency

Learn more about our mission

Client-provided location(s): Atlanta, GA, Columbus, OH, Houston, TX, Boston, MA, San Antonio, TX, Fort Worth, TX, Detroit, MI, Seattle, WA, San Diego, CA, San Francisco, CA, Philadelphia, PA, Phoenix, AZ, New York, NY, Portland, OR, Charlotte, NC, Raleigh, NC, Flexible / Remote, Minneapolis, MN, Washington, DC, Tampa, FL, Las Vegas, NV, Los Angeles, CA, Austin, TX, Miami, FL, Dallas, TX, Denver, CO, Chicago, IL, Orlando, FL, Santa Barbara, CA, Salt Lake City, UT, Durham, NC, Buffalo, NY, Reno, NV, Queens, NY, San Jose, CA, Manhattan, NY, Mountain View, CA, Sunnyvale, CA, San Luis Obispo, CA, Santa Monica, CA, Irvine, CA, Berkeley, CA, Warren, NJ, St. Petersburg, FL, Newark, NJ, Newport Beach, CA, Corte Madera, CA, Fayetteville, NC, Marietta, GA, Oceanside, CA, Niagara Falls, NY, Concord, CA, Rosemead, CA

Job ID: Coinbase-6989601

Employment Type: OTHER

Posted: 2025-08-14T23:58:05