Integration/Cloud Engineer Specialist

Main Responsibilities
Plan and Execute installations/upgrades, configuration and maintenance of system software in support of business processing requirements in cloud or on premises.
Design and develop integration solutions in cloud environments.
Conduct investigations and follow-up on resolution and root cause analysis in relation to incident and problem management
Enforce compliance of Operational T2C and Gating requirements with Integration and Delivery teams.
Responsible for end-to-end support of complex technical business solutions while leveraging the expertise of a wide range of technologies.
Monitor and maintain system availability and performance.
Define and maintain high availability system configurations and maintain/improve disaster recovery procedures and scripts.
Ensure compliance with all appropriate CN IT standards (e.g. security, architecture, project delivery methodology, SOX, etc.)
Automate and optimize support tasks using configuration and provisioning tools and scripts.
Create and maintain DevOps scripts.
Develop capacity metrics to help forecast system usage and growth.
Identify cyber threats related to systems and implement mitigation solutions. Protect assets, detect vulnerabilities and respond to cybersecurity events.
Train and coach fellow team members on Messaging and Brokering field technologies.
Lead and work with the team to define, develop and implement appropriate automated processes and solutions to optimize day-to-day support activities.
Lead and work with the team to refine operational best practices as well as evolve an end-to-end service oriented support model for critical systems.
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires minimal travel (20%) to CN locations in Canada and US.
Requirements
Experience
• Minimum 10 years of overall work experience
• Minimum 5 years experience in a Level 3 technical support environment in Middleware Messaging & Brokering systems or Integration platform
Hands on experiences with integration products such as IIB/WebMethods/Mulesoft/Tibco
Working experience with CI/CD pipeline or DevOps tools
Experience in administering and configurating solutions on Cloud computing platforms(ie: Azure, GCP, AWS)
Experience with log analytics software and end to end monitoring solutions (ie: ELK, ADX, Dynatrace)
Experience with Kafka, MQ, MQTT or AMQP
Experience with Positive Train Control (PTC) systems, Railway Inter-operability communication or other administering safety critical systems is a plus
Education/Certification/Designation
• Bachelor's Degree in Computer Science or equivalent experience
• Certification in Information Technology Infrastructure Library (ITIL) Foundations 2011
Competencies
Ability to work independently with minimum supervision.
Ambitious to learn and adopt new systems and technologies.
Independent problem-solving and root cause analysis skills with the ability to assume responsibility for resolution activities.
Ability to manage multiple tasks simultaneously.
Strong communication skills and ability to effectively communicate with peers, management, clients, and partners.
Embraces a team mindset: develop collaborative relationships with others.
• Works independently with little supervision
Technical Skills/Knowledge
Knowledge of design, develop and troubleshooting in multiple enterprise grade Integration platform solutions such as IIB/ACE, Mulesoft, Tibco and Kafka.
Knowledge of develop and support with Azure DevOps, Terraform and Linux Shell scripting.
Knowledge of large scale multi node deployment with a focus on cross site High availability configuration and Disaster Recovery Managed Failovers.
Knowledge of networking topology and TCP stack
Knowledge of application integration concepts, architecture principles and integration patterns.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.