Administrator, Attendance Management
Hiring Salary Range : $ 68,000.00 - 89,000.00
This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
Administrator, Attendance Management - United States is responsible for handling employee leave and attendance guidelines and policies. The role performs intake for employees requesting leave for sickness, Family and Medical Leave Act (FMLA) leave or other non-contractual absences in a 24/7 call environment. Furthermore, the role determines the eligibility and appropriately monitors and administers CN's Attendance Guidelines.
Main Responsibilities
Absence Administration
• Perform intake for employees requesting leave for sickness, FMLA leave, or other non-contractual absences in a high call volume environment
• Triage calls and appropriately classify all absences by obtaining complete and often sensitive or private information from employees for determining leave eligibility
• Analyze and administer leave requests in compliance with federal and state law and with CN's Attendance Guidelines, with a clear understanding of FMLA qualifying absences and the eligibility requirements
• Act as a Subject Matter Expert (SME) in AMC Guidelines interpretation and applications, in conjunction with CN's collective agreements
• Log all calls, communicate and escalate accordingly
Attendance Management
• Support field managers by developing documents and support materials for coaching and counseling or disciplinary actions
• Leverage case management software to track employee absences, compliance, and violations
• Determine and advise function of potential absence violations
• Respond to employee and leader absence requests and inquiries
• Analyze varied information regarding Human Resources (HR), leave and other employment law, to make decisions and recommendations on complex cases
• Respond to questions from outside authorized people and agencies with respect to employee data by examining employee files and records
• Demonstrate ownership of customer satisfaction by fully and completely resolving each employee inquiry, regardless of issue-type
Process Alignment and Best Practices
• Interact with Operations supervisors and managers regarding employee leaves and attendance
• Interact with HR and Labour Relations (LR) colleagues as well as CN legal counsel on questionable or escalated cases
• Handle integration of single day absences into existing Medical Leave and On-Duty Injury processes and policies
• Develop a report with employees and explain absence classifications, leave decisions, federal leave laws and CN's Attendance Guidelines in an effective manner
• Develop and maintain productive relationships with team members and other HR and non-HR (i.e., Payroll) stakeholders, and leverage relationships to collaborate on complex inquiries ensuring service quality and accuracy
Working Conditions
The role has standard working conditions in an office environment and operates in a 24/7 structure, consisting of 12-hour shifts on a rotating schedule. The role requires evening, overnight, holiday and weekend work. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Customer Service
o Minimum 3 years of customer service experience
o Experience working in a union environment
o Experience in handling sensitive and confidential matters
o Experience working for Transportation or Rail industry or similar 24/7 operation environment
o Minimum 2 years of experience in relevant HR or Leave Administration
o Previous high-volume contact centre experience
o Previous HR experience
o Previous FMLA and the Americans with Disabilities Act (ADA) experience
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Any experience for these above would be considered as an asset
Education/Certification/Designation
o Bachelor's Degree in Human Resources
Any designation for these above would be considered as an asset
Competencies
• Demonstrates active listening
• Identifies needs and finds solutions to create value for all stakeholders
• Collaborates with others and shares information
• Seeks and values all perspectives
• Promotes diversity and equity
• Creates a sense of belonging and inclusion
• Sets direction and inspires others
• Communicates with impact
• Delegates and empowers others to create accountability
• Develops self and others
• Provides recognition
• Demonstrates agility and drives change
• Applies critical thinking
Technical Skills/Knowledge
• Knowledge of Outlook, Excel, Qcera/Itimebank Software or other Leave Administration Software
• Working knowledge of Crew Management Systems, or similar time keeping Human Resources Information Systems (HRIS)
• General understanding of HR policies and processes
• General Microsoft Office skills
• Knowledge of case management systems and processes
• Working knowledge of the federal (FMLA) and state family leave laws, as well as other statutory leaves in all covered CN work States
• Working knowledge of HR employment law, including as it relates to leaves, disability and Health Insurance Portability and Accountability Act (HIPAA)
Any designation for these above would be considered as an asset.
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at CN.