Video Surveillance Systems Field Technician

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Video Surveillance System (VSS) team, within Unified Communications, has the responsibility of supporting the City of Philadelphia’s Police Video Surveillance equipment and network; including video management software administration, maintain storage data and integrate video feeds from external sources.  The primary responsibility of this position is field operations tasks daily and emergency requests based on the public safety needs of the City.   This includes repairing and installing video surveillance cameras, installing, and repairing fiber and maintaining the wireless infrastructure throughout the city on street furniture and building rooftops.  As an integral part of the field operations team, you will work closely with other field technicians, network management, project management and Police in the daily operations of the video network.  

Essential Functions

• Install and program low voltage electrical devices / alarm panels for security, phone system, CCTV (IP and analog), controlled access and networking
• Survey and prepare indoor and outdoor sites for testing of controlled access, and CCTV (IP and analog)
• Install, maintain, and repair access control and CCTV (IP and analog) systems 
• Responsible for catalog and inventory of equipment, such as cameras, switches, servers, and license users
• Tracking vendor work orders and invoices in developed database
• Provide technical assistance in researching, evaluating and recommending surveillance installation
• Schedule or coordinate services with vendors
• Test and evaluate new equipment to ensure it meets manufacture and City standards
• Perform other job assignments as needed & directed by management
• Perform testing of controlled access panels and CCTV (IP and analog) equipment noting deficiencies and trouble signs/signals
• Correct trouble signals in alarm panels, controlled access CCTV (IP and analog), and perform repairs when needed
• Read wiring diagrams and system blueprints to ensure proper and safe installation
• Run and install wire per manufacturer specifications and code
• Perform on-site troubleshooting
• Complete necessary paperwork in accurate and legible manner
• Discuss deficiencies noted with management, explaining the problem and its resolution
• Complete inspection reports
• Monitor, test, inspect, service and replace CCTV (IP and analog) and other wireless devices including sensors and other end devices
• Keep work truck clean and organized
• Manage installation job site in an efficient and safe manner keeping it clean, organized and professional
• Maintain a valid driver’s license and safe driving record
• On Call duties as required including responding and resolving after hour and weekend trouble calls if needed.

Competencies, Knowledge, Skills and Abilities

• Read and interpret mechanical drawings, specifications, and schematics
• Lift a minimum of 95 lbs
• Access all areas of route vehicle, including loading & unloading materials
• Access and maneuver in, and tolerate small crawl spaces
• Effectively communicate across all lines of business, and with all levels of management
• Adapt quickly to changing priorities
• Evaluate situations and resolve problems
• Work independently with minimal supervision
• Recognize and identify alarm sounds and sights
• Reach and work above one’s head
• Climb ladders and tolerate heights reaching a minimum of 12 feet
• Work well with others in a team environment 
• Multitask
• Programming/installing Genetec, Exacq, Pro-Watch, Keyscan, DMP, Bosch, Fire-Lite, Sony and other security systems and end points
• Computer networks: VLANS, switches, power over-Ethernet 
• Fiber optic splicing and structure cabling

Qualifications

• 2 years applicable work experience
• High School Diploma or equivalent
• Proficiency in MS Excel, Word, and PowerPoint
• Strong passion for delivering the highest quality of customer service
• Excellent verbal and written communication
• Dependable and punctual

Additional Information

Salary Not to Exceed: $50,000

Starting salary to be determined based on experience and qualifications.

Important: To apply, candidates must provide a cover letter and a resume.

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.