Technical Program Manager-Shared Services

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The technical program manager for shared services acts as the champion for some of the most critical shared platforms for the City. The program manager coalesces the vision of OIT’s executives with the know-how and experience of OIT’s technical leaders to create a unified strategy and plans for assigned platforms, and then implements them through close collaboration with City IT and business process leaders.

This is a highly cross-functional role that will work with departments and teams across the organization, with the goal of making the city’s shared services easy to use and consume for department partners.  

Leading a small team, the technical program manager will

1. Think strategically about assigned platforms and empathetically about the users of them
2. Be an excellent and empathetic communicator
3. Work side by side with business program managers
4. Confidently champion the usage and integration of these platforms across the city through developing strategies and plans, roadmaps, relationships, presentations, and trainings
5. Have experience with implementing product management, Agile and SCRUM project management methodologies, and DevOps principles
6. Possess a big picture, complex systems perspective and seek to understand how products, projects, and systems connect and interact within a complex sociotechnical system
7. Comfortably and patiently support, listen to, and guide technical, business process, and executive staff through platform integration and ongoing development.
8. Solicit feedback and recommendations on all assigned products and platforms from across the organization
9. Spot potential problems and communicate with all parties on them before they become an issue (looking around corners)
10. Calmly handle competing priorities and adjust assigned work accordingly
11. Be a lifelong learner and be open to feedback and guidance.

This role reports to the Director of Software Engineering.

• Create, share, track, and update roadmaps and plans for assigned platforms based on technical input, OIT leadership vision, industry best practices, and the greatest benefit to the City
• Actively solicit and determine where the assigned platforms could and should be utilized by department partners
• Apply and improve processes and procedures for capturing enhancements and feature requests for assigned platforms, including use of a product backlog and prioritization of requests
• Develop processes and procedures for engagement with and governance of the e-payment platform
• Be the resident expert on your assigned platforms:
  • Proactively research assigned platforms, including advances and competitor solutions
  • Collaborate with clients and end-users to gather their requirements and understand their experiences
  • Conduct and/or review market analyses
  • Analyze and synthesize this information to create/update a product roadmap and life cycle
• Make use of Agile, SCRUM, or other appropriate project management methodologies to deploy features and changes
• Apply quality assurance (QA) practices to testing and deployment of new features and changes
• Support program team with empathetic, positive, and direct leadership throughout product life cycle
• Craft and disseminate communications for multiple audiences, including for changes, key features, and life cycle plans
• Control changes tied to the assigned platforms, and utilize OIT’s Change Management Process appropriately
• Proactively inform supervisor, product owner(s), and key staff to potential issues with the assigned platforms
• Author, curate, edit, publish, and maintain all documentation needed to support the assigned platforms
• Handle the procurement and renewal processes for the e-payment platform with the OIT Finance and RFX teams
• Support and use OIT’s Project Health Checks process as directed by supervisor and reporting deputy CIO
• Assist in audits of products by providing OIT’s Compliance Office requested data and documents, reviewing audit findings, and remediating any assigned findings

Complete other duties as assigned by supervisor

Competencies, Skills, and Abilities:

• Ability to think and act strategically
• Being able to take both the short and long view when developing product plans and life cycles
• Ability to view a product or feature from a client/end-user’s perspective and to utilize that view
• Capability to independently conduct research and study of business, market, and technology trends
• Competence and confidence in representing products and speaking on their behalf in various settings and with executives and technical staff
• Fostering and maintaining relationships with stakeholders, product owners, technical staff, City IT community members, and key people across the City
• Managing and supporting teams and colleagues with diverse viewpoints and experiences
• Proven track record in simultaneously managing multiple complex assignments to a successful close
• Strong written and oral communication skills, including ability to present ideas in user-friendly, business-friendly and technical language
• Expert interpersonal skills, with a focus on relationship-building, listening and questioning skills
• Ability to anticipate, identify, and resolve critical issues

Knowledge of:

• Broad-based technology in multiple business applications and environments
• IT principles, infrastructure, and technology
• Project management, especially for Agile and SCRUM methodologies
• Request for Proposal (RFP) and Request for Information (RFI) process and contract negotiation
• MS Office suite, including Project, Excel, Word, PowerPoint, and Visio
• Working effectively across organizational boundaries

Qualifications

We care more about what you can do than where you learned how to do it.  That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well.

The ideal candidate will have at least five (5) years of supervisory, management, project management, and/or product management experience. Preference will be given to those with experience in both IT and project/product management.
Candidates should have a broad understanding of IT, including but not limited to:

• Infrastructure
• Networking
• Platforms
• Software Development industry best practices

Experience with the below preferred but not required:

• Payment processing / POS

Common authentication strategies & Federated login

Additional Information

Salary Range: $105,000- $120,000

Important: To apply, candidates must provide a cover letter and resume.

All applications should include the following: 
•    A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!
•    Your resume or curriculum vitae. 
•    Optionally, an online professional portfolio or public GitHub account.

We won’t accept or review incomplete applications.
 

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
 

Client-provided location(s): Philadelphia, PA

Job ID: 118412ad-c074-41ca-a181-9d074f378550

Employment Type: OTHER

Posted: 2025-08-25T13:21:58