IT Manager

Company Description

The City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

OIT and the City’s Office of Emergency Management (OEM) are seeking an experienced IT Program Manager to direct IT efforts within this office.  The successful candidate will serve as an integral member of OIT and OEM and will possess the ability to understand the functions and objectives of an emergency management organization and provide technical resources to support the mission during emergency operations within the confines of the limits of available technical resources and equipment.  OEM staff are required to serve periodically in an on-call capacity on field response teams. Responders may be required to work during non-business hours for extended periods of time in a field environment and during activations of Philadelphia’s Emergency Operations Center (EOC). 

Essential Functions

• Manage and supervise staff in completing IT projects
• Assess business needs and recommend, design and implement technological solutions
• Create documentation of critical IT procedures and end-user training materials
• Communicate technical information to non-technical staff
• Make IT purchase recommendations for systems
• Account and maintain IT asset inventory
• Manage and perform Local Area Network administration work with servers and workstation computers attached to a network.
• Perform database server administration
• Manage the repair and troubleshooting of server and workstation computer equipment when problems arise.
• Instruct users in the operation and proper use of computer equipment, and telephones when needed. 
• Determine the right balance of IT services that will be used for an emergency situation. Prioritize which services are critical and can be provided for in the specific environment if working in the field.
• Other duties as assigned.

Qualifications

• Two or more years of experience performing local area network technical support work, computer troubleshooting and analysis, systems design, database management and virtualization.
• Previous work experience which demonstrates increasing responsibilities.
• Experience in ESRI a plus.
• Completion of at least a bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field. Equivalent experience may be substituted for degree requirement.

The following technical certifications are not required but preferred for employment:

• Microsoft Certified System Engineer (MCSE)
• Microsoft Certified IT Professional (MCITP)
• Certified Associate in Project Management (CAPM)
• Information Technology Infrastructure Library (ITIL v2 or ITIL v3 Foundation or Intermediate)
• Cisco Certified Network Associate (CCNA)
• Pennsylvania Emergency Management Agency Certified Emergency Management Staff (any level)

Knowledge of:

• Best practices in Windows system administration and security
• Wireless networking concepts
• Microsoft Office Suite components (Word, Excel, Power Point, Visio & Project)
• Storage technologies for server infrastructure
• Network troubleshooting
• IIS, Active Directory, MSSQL, MySQL, DNS, File and Print server management
• Microsoft Group Policy configuration
• IT infrastructure and service development
• PC and application deployment technologies
• Systems analysis and enterprise architecture
• Server-side scripting using Windows batch files and Windows PowerShell, 
• Working knowledge of VMware and Hyper-V with shared storage and virtualization experience
• Working knowledge of Dell Blade servers and chassis
• Basic knowledge of PHP web design language (preferred)
• Managing VoIP phone systems
• Some experience with Audio Visual systems
• Experience with Mass Messaging Systems or Public Alerting

Additional Information

Salary Range: $75,000 - $90,000

Important: To apply, candidates must provide a cover letter and a resume.

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility for the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.