Business Engagement Team Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact - The work you do here matters to millions. 
Growth - Philadelphia is growing, why not grow with it? 
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Philadelphia Water Department’s mission is to provide the greater Philadelphia region with integrated drinking water, wastewater stormwater services to protect public health; protect our environment; support sustainable growth of the City and to continue to be America’s most innovative utility.  

The Water Agency Section of OIT provides IT services to the Philadelphia Water Department (PWD) and is led by the Water IT Director. There are four divisions within OIT-Water: Business Engagement, Infrastructure Support, Application Development, and Cyber Security services.

The Business Engagement team is responsible for supporting PWD’s mission by assisting business units with prioritizing\managing IT projects, preparation of project charters, business use cases, and helping PWD units identify objectives, processes, and workflows to be updated during projects and ensure the delivery of end-to-end solutions. The team works closely with vendors, PWD business units, and staff in the Office of Innovation and Technology, so maintaining relationships with these groups is essential. 

The Business Engagement Team Manager will oversee the day-to-day operation of the group. Task delegation, ensuring team members receive proper training, hiring and onboarding new staff, and performance management are also responsibilities for this position. 

Essential Functions

The Business Engagement Team Manager has typical management responsibilities, such as supervision, budgeting, planning, organizational development, performance management, etc.  This position will provide leadership in project management and business process analysis.  Some of the responsibilities include:

• Writing RFPs, evaluating responses, and defining contract requirements.

• Develop programs as needed to drive business improvement efforts.

• Manage budgets for projects and team needs.

• Provide professional development support project managers and business analysts.

• Report status updates to senior management.

• Resolve problems between project stakeholders, subject matter experts, and vendors.

• Review projects and other activities with respect to project approach, meeting business needs, schedule, cost, documentation, other quality and performance factors, etc. 

• Ensure project milestones are achieved in a timely fashion and meet quality expectations.

• Other related duties as assigned.

Competencies, Knowledge, Skills and Abilities

• Take direction and follow instructions

• Motivate and lead individuals and teams

• Understand complex business processes

• Communicate effectively at all levels of the organization

• Multitask

• Work productively

• Work in a team-oriented environment. Build productive relationships.

• Work with minimal supervision and take initiative

• Speak publicly to communicate technical and business terminology

• Create project plans

• Handle peripheral issues related to project implementation

• Be organized and analytical

• Rapidly understand business operations and objectives

• Be professional

Qualifications

• At least 5 years experience as a lead Project Manager (or equivalent role) in an IT environment.
• Completion of a Bachelor’s Degree program at an accredited college or university, which has included major course work in computer science, Business Administration or a closely related field.  Master’s Degree preferred.
• CAPM, PMP, PgMP Certifications a plus.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources

Additional Information

Salary Range: $110,000 - $130,000 

Starting salary to be determined based on experience and qualifications. 

All applications should include the following: 
•    Cover Letter clarifying your interest and qualifications for the role.
•    Resume
We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.