Associate Program Manager, Eviction Prevention Programs

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Department of Planning and Development works in collaboration with communities to promote, plan, preserve, and develop successful neighborhoods for all. Reaching these goals requires city agencies to work together with residents, businesses, developers, advocates, funders, and each other. Planning and Development has a team of agencies that do just that. Our agencies include:

• Philadelphia Art Commission
• Philadelphia City Planning Commission
• Division of Development Services
• Division of Housing and Community Development
• Philadelphia Historical Commission
• Zoning Board of Adjustment
• We also partner with the PHDC

Job Description

Position Summary

The Department of Planning and Development’s Division of Housing and Community Development (DHCD) manages the City of Philadelphia’s eviction prevention programs. These initiatives aim to help tenants maintain housing whenever possible, support the small landlords who provide much of the City’s affordable units, and stabilize families and communities. DHCD’s programs include the nationally recognized Eviction Diversion Program, which seeks to amicably resolve landlord-tenant issues, and the Philadelphia Eviction Prevention Project, which provides a range of services and resources, including free legal counsel.

This position offers a unique opportunity to contribute to cutting-edge, impactful initiatives that have already achieved significant success. The Associate Program Manager will play a key role in improving program performance, fostering collaboration among stakeholders, and providing essential support to program participants.

This role includes coordination of activities, such as scheduling and note taking, as well as responsibilities in policymaking, data analysis, stakeholder engagement, and reporting. The Associate Program Manager will also provide direct support to program participants – primarily landlords – in-person, by phone, and by email. This position may also work on broader DHCD initiatives, such as affordable housing preservation and disaster recovery efforts. Although much of the role involves supporting work led by others, the Associate Program Manager will have opportunities to take ownership of critical projects as their experience and capabilities allow.

This role is ideal for candidates with backgrounds in policy work who want to make a direct impact or those with direct service experience who wish to drive systems change. We encourage applications from individuals with diverse experiences and perspectives who are hardworking, creative, and passionate about housing equity.

Applications will be reviewed on a rolling basis with preference given to those received by July 25, 2025. The position will remain open until filled.

Essential Functions

• Collect, organize, analyze, and report eviction diversion and prevention data using tools like Microsoft Excel
• Provide assistance to landlords and tenants navigating the Eviction Diversion Program, including help with application documentation and program steps
• Manage projects and coordinate meetings, including scheduling, drafting agendas, taking notes, documenting next steps, and tracking deliverables
• Evaluate program outcomes and collaborate with senior staff to develop and implement improvements
• Develop and deliver presentations and written materials to share program information with stakeholders and the public
• Identify opportunities for systemic improvements and provide early warning of emerging issues through hands-on support of program participants
• Maintain program infrastructure, such as the shared file system and the eviction diversion portal
• Assist with other DHCD policy and program activities
• Other duties as assigned

Competencies, Knowledge, Skills and Abilities

• Ability to work independently and manage multiple priorities with minimal oversight
• Ability to collect and interpret program data to analyze successes and identify areas for improvement
• Ability to provide direct assistance to individual landlords and tenants that is supportive and trauma informed
• Excellent written and verbal communication skills, including the ability to create reports and deliver presentations
• Ability to learn and effectively use unfamiliar computer programs and databases
• Ability to research new topics, organize relevant information, and share findings verbally and in writing
• Strong organizational skills and attention to detail
• Ability to collaborate with stakeholders and program participants to resolve issues creatively
• Enthusiasm for being a team player and contributing to a supportive work environment

Qualifications

Completion of a Bachelor’s Degree or equivalent experience in a related field. An advanced degree and/or several years of experience are a plus but not required. Experience working in collaborative team environments and a strong interest in housing policy and social justice fields preferred. 

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $67,000-$80,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx