AOC/Communication Center HS Intern

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Philadelphia Airport is a dynamic place to work. It is the only major airport serving the 7th largest metropolitan area in the United States and is one of the busiest airports in the country. The City of Philadelphia Department of Aviation oversees both Philadelphia International Airport (PHL) and Northeast Airport (PNE), the city’s general aviation reliever airport. The airport system operates through the Aviation Fund, which is an enterprise fund of the City of Philadelphia and is completely self-sustaining using no local taxpayer dollars to operate. Learn more about the airport at www.phl.org.

Our Mission: Proudly connecting Philadelphia with the world

Our Vision: World-class global gateway of choice

Our Values:

• People First - Our employees, stakeholders and passengers
• Respect - To our customers and our environment
• Integrity - We hold ourselves responsible for what we do, say, and think
• Diversity – Purposefully Inclusive and accepting of all
• Excellence - We hold ourselves to the highest standards of service, innovation, and efficiency

Philadelphia Airport has won numerous awards for quality, diversity, and innovation:

• 2022 Stevie Awards Silver Recognition for Achievement in Diversity & Inclusion
• 2022 Northeast Chapter of the American Association of Airport Executives (AAAE-NEC) Diversity, Equity, and Inclusion Award
• 2022 Northeast Chapter of the American Association of Airport Executives (AAAE-NEC) Honorable Mention, Airfield Project of the Year: Terminal D/E Apron Repairs
• 2022 Airports Going Green (AGG) – Outstanding Sustainability Infrastructure Development Award for PHL Apron Project
• 2022 Shaw Contract Certificate of Appreciation – Sustainability and Carpet Recycling Efforts
• 2022 Women's Transportation Seminar (WTS) Philadelphia Chapter's Diversity Award –Commitment to Advancing Diversity in Leadership Roles for Women

Job Description

Position Summary:

Performs intake and inspection of lost and found items, customer outreach, public information, over-the-phone and face-to-face customer service, and calls data analytics. May perform other related tasks that are a part of the Communication Center’s operation. Work is supervised directly by the Communication Center manager.

Essential Functions:

The responsibilities of our intern may include but are not limited to:

• Assisting in the secondary inspection of lost items to make sure contents are accurately itemized and all identifying information captured.
• Utilizing several methods such as email, letters, and phone calls to contact potential and verified owners of lost property.
• Utilizing the Flight Information Display System (FIDS) software to answer customer inquiries related to flights status.
• Calculating and summarizing qualitative and quantitative data collected daily by on the calls logs.
• Operating the paging microphone to broadcast audio announcements throughout the terminals, and utilizing related software to display visual announcements on the Airport monitors.
• Demonstrating the highest level of professionalism when greeting customers at the receptionist window by adhering to the Communication Center’s Customer Service Guidelines as well as our Receptionist Window Protocol.
• Performing ad hoc projects as necessary

Competencies, Knowledge, Skills and Abilities

Skills and Abilities:

• Knowledge and basic skills in computer applications such as Microsoft Office Suite.
• Ability to plan, implement, evaluate and report activities conducted.
• Ability to communicate effectively in writing and to prepare written and electronic documents.
• Ability to communicate orally, both in person and by telephone.
• Ability to establish rapport with others.
• Ability to present oneself in an appropriately personable and professional manner to the public.
• Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.
• Ability to be both consistent and flexible as circumstances warrant.

Work-Life:

Summer 2024 Temporary in office Monday – Friday.

Qualifications

• High School Student.
• Latest report cars.
• Must pass and maintain SIDA (Security Identification Display Area) and if applicable, AOA (Airfield Operations Area) clearance.
• Applicants aged 18 years and older must complete a medical assessment, including a drug test.

Additional Information

TO APPLY: Interested candidates must submit their resume.

Hourly Rate: $15 per hour

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx