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City of Hope

Remote Sr. Salesforce Marketing Cloud Admin

Reedley, CA

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

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Position Summary
Provides support in the development and installation of new or improved computer systems; confers with medical and professional personnel to define business, medical and scientific problems and to define solutions to such problems. Organizes and prepares system and programming specifications and documentation necessary for subsequent levels of development. Performs system configuration and testing for system implementation projects. Provides leadership on a variety of projects and to technical staff as a mentor and consultant.

This is a Fully Remote Opportunity. Candidate may sit at any of the 48 States

Key Responsibilities include:
  • Conducts feasibility studies for the preparation of plans for future information systems.
  • Leads detailed system design, configuration, testing and implementation of new or revised systems.
  • Functions as project leader during system implementation.
  • Recommends software and hardware changes.
  • Leads operational problem analysis and implements suitable solutions.
  • Drives support to end-users for various applications.
  • Assigns tasks to staff in absence of the manager.
  • Works closely with department and business staff members as necessary.
  • Evaluates and tests new PC software to determine whether or not to deploy to the rest of the technical staff.
  • Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
  • Attends or leads meetings as required to set priorities for projects with stakeholders and participates on committees as directed.
  • Maintains a positive image when dealing with department personnel and other City of Hope employees.
  • Other duties as assigned
Basic education, experience and skills required for consideration:
  • Bachelor's Degree
  • Experience may substitute for minimum education requirements
  • Five years in a related information system capacity within an IT environment. Five years relevant application experience.

Preferred education experience and skills:
  • Business Administration, Computer Science or relevant field
  • Two or more years of experience with Salesforce Marketing Cloud Administration.
  • Experience with Journey Builder, Content Builder, Marketing Cloud Connector, MobileConnect.
  • Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL).
  • Understanding of Salesforce Marketing Cloud best practices and functionality and of the Salesforce Platform.
  • Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.
  • Excellent project management skills and a positive, encouraging attitude.
  • Salesforce Marketing Cloud Administrator certification.
  • Ability to communicate effectively at all levels of the organization: orally and in writing.
  • Exemplary customer service though frequent communication, positive relations, and prompt support.
  • Ability to critically evaluate business requests from the underlying true needs of the organization.

Additional Information:

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


  • Posting Date: Dec 10, 2021
  • Job Field: Information Technology
  • Employee Status: Regular
  • Shift: Day Job

Job ID: CityOfHope-10014522
Employment Type: Other