LOCKBOX OPERATIONS ASSOCIATE
WHAT IS THE OPPORTUNITY?
Lockbox Operations are responsible for handling client's remittances. Remittances are opened manually or by using an automated Opex 5051 extractor, following specific instructions provided by the client. Remittances are reviewed for acceptance or rejection of payments, based on processing instructions, while ensuring all assigned work, i.e. envelopes, checks, invoices, credit card voucher and correspondence, is batched correctly and completed in a timely manner. Performs standard closing procedures that may include a quality review to ensure all printed images and reports are legible and ensure re-association, packaging and mailing of client processed remittances meets the various client requirements.
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Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do
- Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment
- Process Incoming Checks
- Process and print outgoing check files
- Process returned checks daily
- Process, track and report returned check disbursements
- Data Entry
- Sorting and preparation of checks for scanning and deposit
- Research and answer customer inquiries received via phone, correspondence and e-mails to resolve problems and ensure customer satisfaction
- Maintain customer files and records
- Approval of Manual agreements
- Approval of E-signature agreements
- Scanning of Agreements
Must-Have
- Minimum 1 year of banking, payment or account receivable processing experience
- Minimum 1 year experience in MS Office, Excel, Word
Skills and Knowledge
- Must be able to read, understand and follow written and verbal instructions.
- Must adhere to client specific deadlines, schedules and the quality requirements of the department.
- Must have basic computer skills and the ability to work with on-line systems in an efficient manner.
- Requires some lifting, up to 30 lbs.
- Must have the ability to focus on a specific task, and to work independently and under pressure in order to meet departmental and client specific deadlines.
Compensation
Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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