INTERNAL FRAUD STRATEGY LEAD 1LOD
WHAT IS THE OPPORTUNITY?
The Internal Fraud Strategy Lead participates actively in the Bank's fraud prevention and risk management activities to identify and mitigate both the Bank's and our clients' exposure to potential fraudulent activities. The Lead is responsible for evaluating client and employees and situational/threat trends by payment type, division, fraud schemes and other relevant metrics. This position is responsible for ongoing analytics and recommendations which are presented to senior executive management enterprise wide and used to rapidly respond to emerging fraudulent activities. The individual should be able to identify the current or upcoming risk and design an end-to-end control strategy to mitigate against the risk. The Lead should be able to identify the trend, analyze data and provide information-based recommendation to optimize the control environment. In addition, the lead will use the analytics to identify gaps, risks and issues to better drive fraud mitigation performance.
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Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do
- Strategy: Build and steward the implementation of the fraud road map for the Internal fraud unit partnering with stakeholders (LOB owners, Legal/Compliance), operations, and Risk functional leaders. Identify the fraud scheme experience and design a strategy managing risk and customer experience
- Planning: Lead efforts to evaluate current and upcoming threats, identify control environment and opportunity and determine enhancement and work with product, technology, operations to create a roadmap
- New Product Assessment and Business Enablement: Partner with business and product stakeholder to ensure the products can be securely rolled out
- Risk Assessment: Partnering to execute Fraud Risk Assessment to ensure the vulnerabilities are identified and steps are taken to mitigate the risk
- Execution: Have end to end ownership of the identified fraud risk and operational metrics. Use data to identify current, historic and emerging risks within accounts, across channels and within products. With your deep domain experience in using data and analytics you help mitigate internal fraud while creating "friction right" experiences that enable growth.
- Partner with the Technology team, the Customer Service team and other functions to evaluate the organization's internal fraudstrategy, transaction processes and regulatory adherence, then identify opportunities for improvement and work to bring that to life.
- System: Working with Fraud Rules Strategy, this role will evaluate and identify risks in system rule efficiency and effectiveness.
- Communication: Concisely communicate the fraud trend recommendation to the stakeholders including leadership across different groups to ensure alignment.
Must-Have
- Bachelor's Degree Statistics, math, operations research or other analytical or quantitative discipline
- Minimum 10 years of leadership experience within Fraud prevention and detection for a fintech or bank. You have created vision documents with strong business case/promise of value and pitched it to secure buy in.
- Minimum 7 years of hands-on experience working with fraud data so you are excellent at SQL/Python and Excel and know what to look for and how to direct an analytical team
- Minimum 5 years of experience leading internal fraud strategy and driving the design of robust internal fraud program for the organization
- Minimum 2 years' experience with new digital applications like real time payments, apple wallet, virtual cards etc.
Skills and Knowledge
- Must have high degree of initiative and passion to improve the fraud security and customer experience.
- Leadership Traits: Advocate and drive an initiative to completion through professionalism, confidence and cooperation.
- Team Building Skills: This is an individual contributor role to start with but your success is tied to being a collaborative leader.
- Hands On: Must be able to write SQL code, build business cases in excel and create PowerPoint presentations.
- Business Acumen: Must have strong business acumen such as (i) ability to think strategically, frame for success and execute tactically (ii) understand how to prioritize most important and (iii) deliver results over short, medium and long term.
- Strong Problem-Solving Skills: Ability to identify the root cause problem and identifying the solution that will create maximum impact
- Excellent quantitative, analytical and business acumen skills: ability to derive patterns and trends, perform risk-reward trade off analysis, create pitch decks to socialize etc.
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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