Fraud Operations - Data Analyst Lead

Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

WHAT WILL YOU DO?

The Fraud Controls and Surveillance Data Analyst will be responsible for developing, managing and maintaining Fraud Controls Strategy that aligns with Fraud Risk Program. The Individual will be responsible for building advanced fraud rules by analyzing the data using techniques like segmentation, optimization, advance analytics and machine learning to detect anomalous behavior. The Fraud Controls and Surveillance, VP is responsible for implementing a best in class Fraud Surveillance, monitor threat Landscape and measure control Performance. The Fraud Control and Surveillance leader will be responsible for recruiting, coaching and developing the team to deliver work products to the team's best potential and implement strong fraud surveillance solutions.

The individual will partner with multiple stakeholders including Operations, Investigations, Business and technology to deliver strong data driven surveillance, and implement fraud rules and models. To ensure effective governance the lead will ensure standard work processes, documentation, monitoring and review of the rule and model inventory. Lead's expertise in understanding fraud, analytics, data science and team management will play a crucial role in identifying and mitigating fraudulent activities within the organization

• Will assist in the preparation and analysis of Fraud performance reportingdata quality reports on a quarterly basis. This will include the compilation of data, business line reviews and structured quarter-over-quarter analysis of assigned reports based on predetermined deadlines.
• Will assist in the rollout of CNB's Fraud controls and strategy structure that includes: Current rule performance monitoring, tracking fraud risk, identifying and implementing control enhancement, Fraud Data Quality, Fraud Strategy and Architecture, Fraud Data Management, and Analytics.
• Will assist in the overall analysis of results, training, project plan development, and the documentation of findings, which entails meeting with all relevant data team members and key stakeholders.
• Attend meetings with various data governance groups and Subject Matter Experts ("SME") from RBC and Enterprise Risk Management ("ERM")
• Successfully complete all required training and special projects as requested.

WHAT DO YOU NEED TO SUCCEED

Must-Have

• Bachelor's Degree
• 1-3 years of Fraud Knowledge
• Minimum 5 years Fraud Operations / Analytics experience
• Minimum 5 years in financial services experience with deep knowledge of payment systems. Demonstrated ability to work in an enterprise wide role and to lead through influence.
• Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports or Business Objects and Falcon system/scoring.

Skills and Knowledge

• Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas.
• Prefer 7 years in financial services experience with deep knowledge of payment systems. Demonstrated ability to work in an enterprise wide role and to lead through influence.
• Prefer 5 years with Falcon (or comparable system) fraud strategy and rule writing
• Prefer 5 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports or Business Objects and Falcon system/scoring.
• Ability to create and maintain complex mathematical models.
• Outstanding communications skills and ability to clearly communicate with both senior executives and staff.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Comprehensive knowledge of risk principles and procedures.
• Ability to synthesize large quantities of data into concise presentations with sound business conclusions.
• Thorough knowledge of PC computing environment, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports or Business Objects and Falcon system/scoring.
• Experience with FICO Falcon Fraud Manager strategy writing a plus.
• Ability to interact effectively with all levels of Bank personnel and customers.
• Must be able to work in a high-productive, deadline-oriented environment.
• Must be flexible to handle multiple tasks simultaneously.

Compensation

Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.