Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
City National Bank

Director, Governance & Controls

New York, NY



This colleague will work directly with the City National Rochdale (CNR) Director, Business Affair. The primary function of this role will be to assess, execute, and oversee a robust and comprehensive program for the CNR sales function that accounts for and adheres to our firm's regulatory standards and expectations. The role will require coordination and collaboration with colleagues and stakeholders across the CNR organization as well as CNR's parent companies, City National Bank (CNB) and Royal Bank of Canada (RBC).

Wealth Management Division: City National Rochdale
As a member of City National Rochdale, the company's Wealth Management group, you will provide white-glove service focused on intelligently personalized portfolio management for high-net-worth individuals, families, and institutions. For 30 years, City National Rochdale has helped clients achieve their goals, operating as a nimble, responsive, local boutique investment firm.

Want more jobs like this?

Get Business Operations jobs in New York, NY delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


  • Work with Director, Business Affairs and CNR Sales Management to assess current state, develop a strategic and tactical execution plans, implement and maintain the policy, procedures and processes that align CNR's Sales and Analytics teams with the Office of the Comptroller of the Currency (OCC) Heightened Standards.
  • Partner collaboratively with CNB Compliance Teams, CNB Risk Teams, and other stakeholders to create and implement a plan and structure to identify risks and the appropriate actions to take (i.e., mitigate, eliminate, accept and document).
  • Develop appropriate governance and oversight practices for the CNR Sales Team in collaboration with CNB Risk.
  • Create, implement and monitor a comprehensive risk appetite framework for CNR Sales Team with consideration and understanding of CNB and RBC respective risk appetite and frameworks.
  • Lead the team's development and implementation of new programs/strategies, implementation of regulation, rules, and risk management requirements.
  • Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.
  • Work independently or with other team members in conducting research, analyzing and interpreting data and information to support strategies, initiatives, organizational planning and business model adjustments.
  • Act, in coordination with your peers, as the business liaison for responses and initiatives related to RBC, CNB and CNR Risk, Compliance, Legal, and internal and external audits.
  • Coordinate with RBC and CNB teams to implement OCC's Heightened Standards related to enhanced risk management and monitoring of regulatory issues which can impact the CNR organization.
  • Build, maintain and operationalize document management systems supporting the CNR Sales and Analytics teams and any connected committees.
  • Monitor regulatory changes that would impact the CNR organization.
  • Act as a liaison representing CNR Sales Management and CNR Director Business Affairs at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders.
  • Lead remediation and development on operational issues, escalating decisions with significant impact after careful consideration and development of a proposal or potential plan. Work closely with the Business Affairs and Client Service & Operations Teams on initiatives and aid in evolving them such that they become business-as-usual, ultimately distributed to appropriate long-term owners.
  • Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately across CNB Wealth Management.
  • Partner with team members to contribute concise communication materials for senior management.
  • Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.
  • Contribute to and potentially run special projects and initiatives, as necessary.



  • Bachelor's Degree
  • Bachelor's Degree
  • Minimum 7 years experience managing projects.
  • Minimum 7 years experience within or related to financial services with specific exposure to OCC Heightened Standards requirements.

Skills and Knowledge

  • MBA, JD, or other advanced degree, highly preferred.
  • Experience addressing complex regulatory standards (OCC Heightened Standards) as it relates to in large scale financial services organization.
  • Minimum 3 years experience in a leadership role.
  • Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources.
  • Defining and deconstructing problems.
  • Prioritizing issues and analysis.
  • Structuring and building quantitative and qualitative/conceptual analyses.
  • Knowledge in Financial Services, Project Management.
  • Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
  • Proficiency with MS Excel and PowerPoint.
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
  • An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams.
  • Quick learning ability, outstanding analytical skills and a structured way of thinking your attention to details is exceptional.
  • Operate well under stress, even faced with tight timelines for ambitious deliverables.
  • Significant experience in driving operational change with front line to senior leadership personnel.
  • Excellent relationship and stakeholder management skills.
  • Be able to handle uncertainty well, and are able to simplify complexity.


Starting base salary: $140,389 - $260,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.


Client-provided location(s): New York, NY, USA
Job ID: NationalBank-2023-5505
Employment Type: Other

Company Videos

Hear directly from employees about what it is like to work at City National Bank.